LB
Lucille B
Active since Jan 2022
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Very poor customer service.
Customer Service in terms of service department absolutely shocking. 1. Phoning the Kia Dealership number, either no one answers or when they transfer the call to the service department, no one answers the phone. 2. Phone back repeatedly, with the same issue 3. Leave a message for someone to call back to arrange for a service appointment, no one calls back 4. When I eventually escalated the matter to the DP, and followed up a few times with him, I eventually got an appointment to get the electronic handbrake fixed (which was also a concern being faulty with only 33000 km on the vehicle. This was then fixed under warranty). 5. While the vehicle was in for repairs, they ask you join the whatsapp group to keep in touch. Which I joined and tried to communicate via whatsapp while the vehicle was at the dealership, but no response on my message. 6. My vehicle is due now for a service, and again it is phoning with no response to get through to them to make an appointment. 7. Tried to book via the App, but I could not choose a date to arrange. Therefore the App was also not working. Very frustrating and disappointing.
0 replies
18 months ago
No response on emailed dispute
A mail was sent to Discovery disputes on 4 October 2024 regarding a transaction that was not authorised and had to be reversed. To date, 17 October 2024, no response on the email. When I called Discovery bank, I was sent from one person to another and kept on hold for another 20 minutes, just to still get no positive answer or assistance.
162 replies
19 months ago
Abuse of personal information
Despite numerous requests to remove my details from their mailing lists and remove my contact details, it continuous to happen. I am told each time I phone to request once again to remove my details, that it will he done, but with no success. There is also no option to Opt Out on these messages, so I had to phone each time. I block the numbers as it happens but I still receive messages to date.
0 replies
35 months ago
Horrific customer service snd ********* behaviour
Good day, I received an email with a voucher to say spend R350 or more by swiping your store card and get R100 deducted from the balance. So, I bought for R1700.00, normal priced items (not on sale or promotion) and the R100 was not deducted! Yes, R100 is not a lot of money, but itbis the principle about it. I phoned them and emailed them several times and they keep on replying a non relevant reply but does not credit my account and then close the query as resolved! The staff don't care about customers and the service levels at all, but then they wonder why retrenchments happen when the companies are not doing well!! Regards, L Beukes
53 replies
39 months ago
Harassment by Capitec collections
It has been months that I have been receiving phone calls any time of the day, but several times a day for a Elizabeth Ndwandwe. It does not matter how many times I tell the persons that are calling me that I don't know this person and that I keep on telling this every day for the last few months, they keep on phoning me. Today when I asked to speak to a manager about this, I was told the manager is not available. Then I requested to have the name and email address of the manager and I was told if I have an issue I must go to any Capitec branch to lodge a complaint! How extremely arrogant that is! They phone me on my number but I must go into a branch to lay an official complaint??
132 replies
42 months ago
Cellphone stolen from handbag while shopping at Irene Link Mall
Good day, My daughter's cell phone was stolen out of her handbag at Pick'nPay Clothing at Irene Link while shopping. When she realised her phone was gone and asked management to ask if it was handed in maybe or spotted, she asked if they can look at the cameras. Eventually the cameras where checked and confirmed it was removed from her handbag. The shop had no security at their doors, nor was any effort made to make this known to Irene Link Centre Management to be on the lookout for these perpetrators and for security to alarm other shops as they knew what these robbers looked like. We had to ask to speak to centre management. What made things even worse, was that my husband was phoned about an hour after we left as we saw the "centre security" had no clue what was going on or what to do, and when he was called, he was asked to describe the robbers!!! Seriously, the footage was on the cameras at Pick'nPay Clothing?? Not a positive experience at all thinking Security wil do something, but they where clueless! So Pick'nPay Clothing and the Centre Management and Security of Irene Link Mall is clueless and not of any assistance. Will warn people on social media about this.
0 replies
42 months ago
Cellphone stolen from handbag while shopping at Irene Link
Good day, My daughter's cell phone was stolen out of her handbag at Pick'nPay Clothing at Irene Link while shopping. When she realised her phone was gone and asked management to ask if it was handed in maybe or spotted, she asked if they can look at the cameras. Eventually the cameras where checked and confirmed it was removed from her handbag. The shop had no security at their doors, nor was any effort made to make this known to Irene Link Centre Management to be on the lookout for these perpetrators and for security to alarm other shops as they knew what these robbers looked like. We had to ask to speak to centre management. What made things even worse, was that my husband was phoned about an hour after we left as we saw the "centre security" had no clue what was going on or what to do, and when he was called, he was asked to describe the robbers!!! Seriously, the footage was on the cameras at Pick'nPay Clothing?? Not a positive experience at all thinking Security wil do something, but they where clueless! So Pick'nPay Clothing and the Centre Management and Security of Irene Link Mall is clueless and not of any assistance. Will warn people on social media about this.
264 replies
51 months ago
No service from DSTV
It has been more than a week we have been trying to access Showmax, with no success. We get an error code, which further says a payment is due. Nowhere on the self help is such a code in order to get resolved. We have the Premium package which includes Showmax and our account is 100% up to date. So, this is an invalid error. Multiple phone calls to DSTV offices, spent hours on the phone, either holding on and / or sent from pillar to post and then been transferred to cancellations department when asked to speak to a manager as the consultants do not assist or does not want to. Besides the fact that I have sent multiple emails to help@dstv.com, communicated on DSTV whatsapp number (which is entirely another joke! It seems it is a robot communicating and requesting same information over and over, with no assistance), communicated on the Showmax chat line, no assistance whatsoever. It is a shame and extremely disappointing that customers are treated this way. Paying for something where the staff at the company could not care less. Not surprising companies suffer and closes down… L Beukes
106 replies
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