Under promise & Under deliver

On Saturday, 05th November 2020 I had an appointment for a test drive for the below vehicle:

The sales agent who attended to me was Angelo.

During the conversation with Angelo he was very confident that I will still get the whenever I want it, I must just say. After the test-drive I confirmed that I wanted the vehicle and all the relevant documents were completed with me having to send Bank statement and 3 months payslips which I did on Monday, 07th November 2020.

On Tuesday I received a call from your lady who congratulated me and informing me that the finance went through as I was going to give a deposit of R60 000. She also informed me of what the monthly instalment will be.

I also received a call from your insurance guys who provided me quotes for Hollard, First for Women and S. A. Underwriters(which I agreed on). I then asked him okay so by when will I be receiving the car and he said that he will get Angelo to contact me. This never happened and I had to call.

Then I got a story from Angelo that Dekra stated that the car was in an accident and that he cannot sell the car to me.

My statement is then, why do you put a car on your floor if it has not been checked first to see if it can be sold. I drove the car and if this was the case it presented a risk.

Angelo then advised that he spoke to you and the two of you were running around to get me another car and I specifically said, same colour, same milage and same price and he said yes.

After being promised yesterday that he would give me a call first thing this morning, again it never happened and I had to contact him via whatsapp. He then said he was in training till 12pm and will give me a call thereafter which also never happened. And today he wants to smear off another car on me which I do not want. My choice was very precise.

I want feedback before COB on Friday as to what the status of my car is because now I see that the car which I wanted is suddenly sold.

Again, according to regulation all cars should be undergoing strict quality checks before being placed on the showroom floor.

Some my question is why is your sales person thumbsucking?