KM
KIA motors Somerset
Unclaimed Business
KM
KIA motors Somerset
Unclaimed Business
0 Reviews (last 12 months)
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in Automotive
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Amy K
1 reviews | Active since Jan 2020
10 Jun 2024, 21:04
Red alert for pre-owned Kia dealership.
Red alert for pre-owned Kia dealership. I've purchased a second hand car from Kia dealership in Feb 2021. I was told the car was accident free at that time. Trusted their words and purchased the car. 3 years later, 2024, I decided to upgrade my car and tried to trade in at the dealership. Guess what... the car was in a MAJOR accident, they cannot even take in the car for a trade in. I was so shocked and devastated that my car was in a such bad state. I contacted few other private dealers. Every single one of them told me that car was in a big accident and I was actually lucky not to have problems in the past. I went back to the KIA dealership, told them what happened. And of course, they can't offer me anything. Playing innocent that the owner ship of the dealership has changed last year. All the staffs have changed. They have no responsibility for this. I was so disappointed that a international brand dealership doesn't look after their customers and the Kia company itself has no quality control over their branches. At the end, I had to sell my car at a fraction of money. One of the dealers told me, he caught on the record, that one of the previous owners was a company of salvaged cars... So obviously the accident happened before I've purchased. The scary part is that I'm not only one. I saw another very similar review on Hellopeter, specifically Kia Somerset West branch. Therefore people, please watch out when you go there or take someone who knows the car... Unfortunately I trusted the dealership.
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Amy K
1 reviews | Active since Jan 2020
10 Jun 2024, 21:04
Red alert for pre-owned Kia dealership.
Red alert for pre-owned Kia dealership. I've purchased a second hand car from Kia dealership in Feb 2021. I was told the car was accident free at that time. Trusted their words and purchased the car. 3 years later, 2024, I decided to upgrade my car and tried to trade in at the dealership. Guess what... the car was in a MAJOR accident, they cannot even take in the car for a trade in. I was so shocked and devastated that my car was in a such bad state. I contacted few other private dealers. Every single one of them told me that car was in a big accident and I was actually lucky not to have problems in the past. I went back to the KIA dealership, told them what happened. And of course, they can't offer me anything. Playing innocent that the owner ship of the dealership has changed last year. All the staffs have changed. They have no responsibility for this. I was so disappointed that a international brand dealership doesn't look after their customers and the Kia company itself has no quality control over their branches. At the end, I had to sell my car at a fraction of money. One of the dealers told me, he caught on the record, that one of the previous owners was a company of salvaged cars... So obviously the accident happened before I've purchased. The scary part is that I'm not only one. I saw another very similar review on Hellopeter, specifically Kia Somerset West branch. Therefore people, please watch out when you go there or take someone who knows the car... Unfortunately I trusted the dealership.
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Nati M
1 reviews | Active since Jan 2020
12 Aug 2022, 06:55
Car Sale- Bad Experience
Kia Somerest West killed my joy with their lack of transparency and bad service. Made a purchase online a Kia Picanto that was delivered in GP as I’m based this side. 1. The car was advertised at 32000km, however delivered at 38000 2. The car seems as though it was in a accident, the steering wheel vibrates throughout the drive. Two toned bonnet. Windscreen not properly sealed. Now they are refusing to cancel the contract as per my request. How do you still want to maintain a relationship when the trust has been broken. PLEASE CANCEL THE CONTRACT KIA
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Nati M
1 reviews | Active since Jan 2020
12 Aug 2022, 06:55
Car Sale- Bad Experience
Kia Somerest West killed my joy with their lack of transparency and bad service. Made a purchase online a Kia Picanto that was delivered in GP as I’m based this side. 1. The car was advertised at 32000km, however delivered at 38000 2. The car seems as though it was in a accident, the steering wheel vibrates throughout the drive. Two toned bonnet. Windscreen not properly sealed. Now they are refusing to cancel the contract as per my request. How do you still want to maintain a relationship when the trust has been broken. PLEASE CANCEL THE CONTRACT KIA
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Helane S
1 reviews | Active since Jan 2020
31 May 2022, 06:18
Appalling service from Kia Salesman
We went to Kia motors, Somerset West because I am interested in buying a new vehicle. I currently drive a Kia and always have it serviced there - so it was natural to return to Kia. However, I was shocked at the poor service received from the Sales Consultant. Apparently there is a national stock shortage of the vehicle that I am interested in. He offered the more expensive next option and when I said that I was not interested as it was way above my budget he basically lost interest. I told him that I am not in a rush and could wait for the model I was interested in, however I basically had to beg him just to show me the vehicles that he had in the lot as I had only seen it online. He scratched around for a key - then walked out to the lot and when I asked if he could open the vehicle, he had to go inside to get the Key! He walked lazily and at his leisure while we stood outside like fools. He then unlocked the vehicle and stood 2meters away without telling us a single thing about the vehicle. Not even 1 spec or feature was mentioned. I asked him why he had so little passion about his product and he said Kia couldn't expect them to have passion if there is no stock. I was appalled because to me this is a lot of money to spend yet the Salesman is not interested in my business? I asked if he could add my name to a waiting list and he said that he doesn't really have a list because it could take anything from a month to 3 and then customers get upset with him. Then I had to ask him really nicely if he could at least run the numbers for me, so I could see what the installment would be. He did so and gave me figures verbally. He did not print out anything, did not offer me his business card or a brochure and also did not take down my details as a potential customer for when he had stock! Then to add insult to injury he continued telling me that this specific model was made in India instead of Korea like my current vehicle and is not exactly the same standard as the models from Korea is of much higher standard with better finishes! I could not believe my ears and now I am questioning buying a Kia ever again!
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Helane S
1 reviews | Active since Jan 2020
31 May 2022, 06:18
Appalling service from Kia Salesman
We went to Kia motors, Somerset West because I am interested in buying a new vehicle. I currently drive a Kia and always have it serviced there - so it was natural to return to Kia. However, I was shocked at the poor service received from the Sales Consultant. Apparently there is a national stock shortage of the vehicle that I am interested in. He offered the more expensive next option and when I said that I was not interested as it was way above my budget he basically lost interest. I told him that I am not in a rush and could wait for the model I was interested in, however I basically had to beg him just to show me the vehicles that he had in the lot as I had only seen it online. He scratched around for a key - then walked out to the lot and when I asked if he could open the vehicle, he had to go inside to get the Key! He walked lazily and at his leisure while we stood outside like fools. He then unlocked the vehicle and stood 2meters away without telling us a single thing about the vehicle. Not even 1 spec or feature was mentioned. I asked him why he had so little passion about his product and he said Kia couldn't expect them to have passion if there is no stock. I was appalled because to me this is a lot of money to spend yet the Salesman is not interested in my business? I asked if he could add my name to a waiting list and he said that he doesn't really have a list because it could take anything from a month to 3 and then customers get upset with him. Then I had to ask him really nicely if he could at least run the numbers for me, so I could see what the installment would be. He did so and gave me figures verbally. He did not print out anything, did not offer me his business card or a brochure and also did not take down my details as a potential customer for when he had stock! Then to add insult to injury he continued telling me that this specific model was made in India instead of Korea like my current vehicle and is not exactly the same standard as the models from Korea is of much higher standard with better finishes! I could not believe my ears and now I am questioning buying a Kia ever again!
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Arnold S
1 reviews | Active since Jan 2020
13 Jul 2021, 16:40
Bad service Kia Somerset West
The worst Kia Motor dealer in the country. It is not the fist time that we experienced terrible service from this dealer. Since 15 000 km the keep keeps on pulling to the left whe wheel alignment are done 2000km then the car pulls left again, Kia keeps on saying there is nothing wrong. Lately the car does not wanted to start sometime with a 2 meter push it starts. This morning took the car in for them too have a look and check theft wheel ads well. Were promissed feedback by 11:00. We needed to phone after 16:00 to be told it was just battery, when we asked if the wheels were checke the reply was yes only to be phoned backed while we were on our way to fetched the car that no it was not checked. Nothing was done to this car today only to re-charge the battery
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Arnold S
1 reviews | Active since Jan 2020
13 Jul 2021, 16:40
Bad service Kia Somerset West
The worst Kia Motor dealer in the country. It is not the fist time that we experienced terrible service from this dealer. Since 15 000 km the keep keeps on pulling to the left whe wheel alignment are done 2000km then the car pulls left again, Kia keeps on saying there is nothing wrong. Lately the car does not wanted to start sometime with a 2 meter push it starts. This morning took the car in for them too have a look and check theft wheel ads well. Were promissed feedback by 11:00. We needed to phone after 16:00 to be told it was just battery, when we asked if the wheels were checke the reply was yes only to be phoned backed while we were on our way to fetched the car that no it was not checked. Nothing was done to this car today only to re-charge the battery
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Romano S
1 reviews | Active since Jan 2020
19 Jan 2021, 06:37
KIA Somerset West - BAD CUSTOMER EXPERIENCE!!!
“I just want to say what a nightmare and embarrassing day I had experienced last wk at KIA Stikland regarding some repair work that I thought had to be done, turned out I needed my Renault Sandro serviced and brakes and other extras to be replaced on the car as well. Patiently waiting too be picked up by my wife who had to leave her work to collect me. And before her arrival I get told by the service agent that my service/maintenance plan had been terminated. I was so confused as I purchased this car in January 2020 and took out an extended 2 year service/maintenance plan for such matters. I immediately called Liquid Capital and spoke to the agent who confirmed my policy was terminated even though I had been paying for it this whole time. I made them aware the car was serviced before it was sold to me and told that next service would be at 90000km??? I sent through my documentation as proof to them and they said it was not valid because of the mistake the finance lady inserted onto my document. Instead of adding the exact mileage of 72000km she added 0km..OMG!! I contacted the car salesman that arranged the sale of my vehicle and he said he would speak to this lady (ALETTA BEESELAAR) who had arranged all the paperwork for my policy and car that I had signed in January 2020. What a mission it was to get this sorted. I was so stressed out dealing with this dispute the whole day and then get told by KIA Stikland the service and maintenance would amount to almost R16000 and will be on my expense. Fortunately, I was able to agree with it as I wanted everything that needs to be fixed on my car to be done. What a disgrace and frustrating situation to be in. What if I could not afford to pay it? And then would need to be inconvenience to arrange to take it in again. Absolutely not. There was no urgency with my matter by this lady who I feel was at fault, as it was the car salesman running around to sort it out. Only after I sent a voice note via WhatsApp then this Aletta lady called blaming it on a system glitch and had a condescending tone, which I never liked and rather kept my cool about it and all I was told the request was out of her hands as it is sitting with Liquid Capital. I just wanted what I paid for this past year to be covered. This lady should be and also take ownership and accountability, however was adamant it was not her even though she is the person handling the paperwork and everything. All of sudden I am getting emailed by her to give me updates. Now that is customer service that any customer would expect. She can learn a thing or two from Pri the salesman I dealt with throughout the day. After all the back and forth, I eventually got an email saying the contract was amended and the service is approved and should not pay for anything, but on collection of car I had to pay over 6k for the maintenance of the car as they did not approve it. So I am awaiting to see what they going to do as I intend to get refunded in full for this ordeal that they put me through. My whole off day wasted and stressed out. If only this lady could be in my position today to understand what she and her system glitch put me through. And to top it off no apologies or nothing. Absolutely a disgrace, even though they partial sorted out the mess. Maybe I was naive in the moment due to the excitement of getting my car last year, but for those customers who consider purchasing at KIA Somerset West be careful what is inserted or not or system glitches that occur on your service/maintenance plans paperwork, as a customer you expect good faith that the dealership has everything in place for you when departing from their premises. Lastly, "the car salesman Priyeshan Chinsamy who dealt with my call was brilliant, especially when I got upset, and he was very patient and so professional even though he could not calm me down he was light hearted and spoke to my" attorney wife". A big thank you to him!” If you are looking for a guy to sell you a car then I would highly recommend him to anyone who decides to purchase at KIA Somerset West After the above review on Google and added to their Facebook page by friends and colleagues since I am not on Facebook, they eventually said they would refund me, but guess what nothing and now I am running after them to reimburse me. They blatantly ignoring my emails to get an indication what is happening with my refund and get sent generic mailers. On top of this I get told by KIA Stikland that they could not do my wheel alignment, because of some fault with tyres they picked up. I am no car guru, but expect this to be noted and advised to me on the sale of the car, as it feels like my steering wheel is falling off when approaching the speed limit of 120km on the highway. Another issue. I hope that any customers who deals with KIA Somerset West does not experience such an ordeal. As this is literally affecting my health condition due to stress. KIA does not care about their customers after they make a sale and making a buck of us. Really shocking... I am not afraid to take this up with the Ombudsman to sort out their mess.
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Romano S
1 reviews | Active since Jan 2020
19 Jan 2021, 06:37
KIA Somerset West - BAD CUSTOMER EXPERIENCE!!!
“I just want to say what a nightmare and embarrassing day I had experienced last wk at KIA Stikland regarding some repair work that I thought had to be done, turned out I needed my Renault Sandro serviced and brakes and other extras to be replaced on the car as well. Patiently waiting too be picked up by my wife who had to leave her work to collect me. And before her arrival I get told by the service agent that my service/maintenance plan had been terminated. I was so confused as I purchased this car in January 2020 and took out an extended 2 year service/maintenance plan for such matters. I immediately called Liquid Capital and spoke to the agent who confirmed my policy was terminated even though I had been paying for it this whole time. I made them aware the car was serviced before it was sold to me and told that next service would be at 90000km??? I sent through my documentation as proof to them and they said it was not valid because of the mistake the finance lady inserted onto my document. Instead of adding the exact mileage of 72000km she added 0km..OMG!! I contacted the car salesman that arranged the sale of my vehicle and he said he would speak to this lady (ALETTA BEESELAAR) who had arranged all the paperwork for my policy and car that I had signed in January 2020. What a mission it was to get this sorted. I was so stressed out dealing with this dispute the whole day and then get told by KIA Stikland the service and maintenance would amount to almost R16000 and will be on my expense. Fortunately, I was able to agree with it as I wanted everything that needs to be fixed on my car to be done. What a disgrace and frustrating situation to be in. What if I could not afford to pay it? And then would need to be inconvenience to arrange to take it in again. Absolutely not. There was no urgency with my matter by this lady who I feel was at fault, as it was the car salesman running around to sort it out. Only after I sent a voice note via WhatsApp then this Aletta lady called blaming it on a system glitch and had a condescending tone, which I never liked and rather kept my cool about it and all I was told the request was out of her hands as it is sitting with Liquid Capital. I just wanted what I paid for this past year to be covered. This lady should be and also take ownership and accountability, however was adamant it was not her even though she is the person handling the paperwork and everything. All of sudden I am getting emailed by her to give me updates. Now that is customer service that any customer would expect. She can learn a thing or two from Pri the salesman I dealt with throughout the day. After all the back and forth, I eventually got an email saying the contract was amended and the service is approved and should not pay for anything, but on collection of car I had to pay over 6k for the maintenance of the car as they did not approve it. So I am awaiting to see what they going to do as I intend to get refunded in full for this ordeal that they put me through. My whole off day wasted and stressed out. If only this lady could be in my position today to understand what she and her system glitch put me through. And to top it off no apologies or nothing. Absolutely a disgrace, even though they partial sorted out the mess. Maybe I was naive in the moment due to the excitement of getting my car last year, but for those customers who consider purchasing at KIA Somerset West be careful what is inserted or not or system glitches that occur on your service/maintenance plans paperwork, as a customer you expect good faith that the dealership has everything in place for you when departing from their premises. Lastly, "the car salesman Priyeshan Chinsamy who dealt with my call was brilliant, especially when I got upset, and he was very patient and so professional even though he could not calm me down he was light hearted and spoke to my" attorney wife". A big thank you to him!” If you are looking for a guy to sell you a car then I would highly recommend him to anyone who decides to purchase at KIA Somerset West After the above review on Google and added to their Facebook page by friends and colleagues since I am not on Facebook, they eventually said they would refund me, but guess what nothing and now I am running after them to reimburse me. They blatantly ignoring my emails to get an indication what is happening with my refund and get sent generic mailers. On top of this I get told by KIA Stikland that they could not do my wheel alignment, because of some fault with tyres they picked up. I am no car guru, but expect this to be noted and advised to me on the sale of the car, as it feels like my steering wheel is falling off when approaching the speed limit of 120km on the highway. Another issue. I hope that any customers who deals with KIA Somerset West does not experience such an ordeal. As this is literally affecting my health condition due to stress. KIA does not care about their customers after they make a sale and making a buck of us. Really shocking... I am not afraid to take this up with the Ombudsman to sort out their mess.
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Gerald M
1 reviews | Active since Jan 2020
10 Jan 2021, 12:58
Kia Somerset West commits FRAUD
I recently had the misfortune of visiting Kia Motors Somerset Was St, just opposite the Somerset Mall. The dales person, a *"dalmain lenders*", came across as being totally incompetent as far as knowledge about the range of Kia vehicles, as well as NOT having a clue as to how to act in a professional way toes xs me, as a potential cash buyer. I also saw that "brand new" cars on the showroom floor were being used by Kia workers, fuses removed to disable the odometer and then after a while, the vehicle was put back on the showroom floor, as a "brand new" vehicle again, to be sold to: unsuspecting customers. I also saw some other things there which made me feel shocked that a dealership could commit such fraud in broad daylight. The dealer principal, a "Chris", must be one of the rudest, and most dishonest people I have ever met at any car dealership. Chris will lie to you, defraud you, and mislead you any way he can. STAY AS FAR AWAY FROM THIS KIA DEALERSHIP IN SOMERSET WEST AS YOU CAN, IF YOU WANT TO AVOID A VERY PAINFUL AND FRUSTRATING CAR BUYING EXPERIENCE.
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Gerald M
1 reviews | Active since Jan 2020
10 Jan 2021, 12:58
Kia Somerset West commits FRAUD
I recently had the misfortune of visiting Kia Motors Somerset Was St, just opposite the Somerset Mall. The dales person, a *"dalmain lenders*", came across as being totally incompetent as far as knowledge about the range of Kia vehicles, as well as NOT having a clue as to how to act in a professional way toes xs me, as a potential cash buyer. I also saw that "brand new" cars on the showroom floor were being used by Kia workers, fuses removed to disable the odometer and then after a while, the vehicle was put back on the showroom floor, as a "brand new" vehicle again, to be sold to: unsuspecting customers. I also saw some other things there which made me feel shocked that a dealership could commit such fraud in broad daylight. The dealer principal, a "Chris", must be one of the rudest, and most dishonest people I have ever met at any car dealership. Chris will lie to you, defraud you, and mislead you any way he can. STAY AS FAR AWAY FROM THIS KIA DEALERSHIP IN SOMERSET WEST AS YOU CAN, IF YOU WANT TO AVOID A VERY PAINFUL AND FRUSTRATING CAR BUYING EXPERIENCE.
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Rochelle F
1 reviews | Active since Jan 2020
9 Dec 2020, 16:36
Under promise & Under deliver
On Saturday, 05th November 2020 I had an appointment for a test drive for the below vehicle: The sales agent who attended to me was Angelo. During the conversation with Angelo he was very confident that I will still get the whenever I want it, I must just say. After the test-drive I confirmed that I wanted the vehicle and all the relevant documents were completed with me having to send Bank statement and 3 months payslips which I did on Monday, 07th November 2020. On Tuesday I received a call from your lady who congratulated me and informing me that the finance went through as I was going to give a deposit of R60 000. She also informed me of what the monthly instalment will be. I also received a call from your insurance guys who provided me quotes for Hollard, First for Women and S. A. Underwriters(which I agreed on). I then asked him okay so by when will I be receiving the car and he said that he will get Angelo to contact me. This never happened and I had to call. Then I got a story from Angelo that Dekra stated that the car was in an accident and that he cannot sell the car to me. My statement is then, why do you put a car on your floor if it has not been checked first to see if it can be sold. I drove the car and if this was the case it presented a risk. Angelo then advised that he spoke to you and the two of you were running around to get me another car and I specifically said, same colour, same milage and same price and he said yes. After being promised yesterday that he would give me a call first thing this morning, again it never happened and I had to contact him via whatsapp. He then said he was in training till 12pm and will give me a call thereafter which also never happened. And today he wants to smear off another car on me which I do not want. My choice was very precise. I want feedback before COB on Friday as to what the status of my car is because now I see that the car which I wanted is suddenly sold. Again, according to regulation all cars should be undergoing strict quality checks before being placed on the showroom floor. Some my question is why is your sales person thumbsucking?
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Rochelle F
1 reviews | Active since Jan 2020
9 Dec 2020, 16:36
Under promise & Under deliver
On Saturday, 05th November 2020 I had an appointment for a test drive for the below vehicle: The sales agent who attended to me was Angelo. During the conversation with Angelo he was very confident that I will still get the whenever I want it, I must just say. After the test-drive I confirmed that I wanted the vehicle and all the relevant documents were completed with me having to send Bank statement and 3 months payslips which I did on Monday, 07th November 2020. On Tuesday I received a call from your lady who congratulated me and informing me that the finance went through as I was going to give a deposit of R60 000. She also informed me of what the monthly instalment will be. I also received a call from your insurance guys who provided me quotes for Hollard, First for Women and S. A. Underwriters(which I agreed on). I then asked him okay so by when will I be receiving the car and he said that he will get Angelo to contact me. This never happened and I had to call. Then I got a story from Angelo that Dekra stated that the car was in an accident and that he cannot sell the car to me. My statement is then, why do you put a car on your floor if it has not been checked first to see if it can be sold. I drove the car and if this was the case it presented a risk. Angelo then advised that he spoke to you and the two of you were running around to get me another car and I specifically said, same colour, same milage and same price and he said yes. After being promised yesterday that he would give me a call first thing this morning, again it never happened and I had to contact him via whatsapp. He then said he was in training till 12pm and will give me a call thereafter which also never happened. And today he wants to smear off another car on me which I do not want. My choice was very precise. I want feedback before COB on Friday as to what the status of my car is because now I see that the car which I wanted is suddenly sold. Again, according to regulation all cars should be undergoing strict quality checks before being placed on the showroom floor. Some my question is why is your sales person thumbsucking?
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Alfonzo B
1 reviews | Active since Jan 2020
31 Oct 2020, 13:56
Kia Somerset West!! **** workmanship
I'm writing this email today with frustration and disgusted with the level of service I received recently at one of your branches in South Africa, Somerset west branch in Western Cape. I have promised my mother to assist her in getting her Vehicle fixed the right way and not doing the back door garage work on her vehicle as this vehicle has been so good to her for many years now with no problems. This is the first time the vehicle needed mechanical work done to it since owning it 12years. This was my way of saying thank you to her for everything she has done for me. I have purchased a wheel bearing hub and bearings for the left front passenger side and have purchased this online, during the lock down period and I was struggling to get the vehicle at the branch in Cape Town with no avail with my working hours and working in Stellenbosch area made it worse...non the less Denver was very helpful to me at the Cape Town branch. I then managed to get hold of Shilton to assist me in getting the vehicle at the workshop after hours and I managed to get it a Friday to the store in Somerset West. I thought my problems were on the way to be resolved and trusting that it is at the manufacturing companies workshop which would mean that it will be sorted out. Nathan assisted to book the vehicle in and he advised me to do a check with him on the vehicle which was done on the exterior of the vehicle. He asked me if i'd like him to do an assessment of the vehicle and issue me a report with what needs to be done or paid attention to on the vehicle, as I explained to him my mother is 62 years old and being a pensioner she would not be able to afford these types of labor charges and parts so I am fixing the vehicle for her. ( The report would make it easier for me to have the vehicle fixed and ensure it is in the safest condition ( Which I haven't received I completely forgot the day I collected the car) Upon the vehicle being checked in the following day the Saturday I received a call from Nathan who booked the vehicle Friday saying that there are rubber seals missing in the box of bearings I supplied I told him I bought it at KIA Cape Town and was not informed that I would need any seals for the bearing but non the less I told Nathan I have struggled to get the vehicle booked in and Im not going to argue about seals I decided not to even follow up with Denver at the Cape Town Branch about whether this was actually needed or if he forgot to inform me about it. I Confirmed with Nathan to go ahead and add the rubber seals to the quote. He then called me back in the morning to say it needs to be ordered, and promised by Monday it would be available. I received a call the Monday from Georgina around two pm more or less telling me the below......... Nathan has done his "Assessment " an removed the front right hand side Wheel bearing and hub to inspect and informed me that t needs to be replaced as well and before the wheel Hub gets damaged I need to replace it. I told Georgina this is not what I agreed upon and expected for them to remove the wheel bearing and hub on the right hand side and the costs would be too much for me to commit too... she carried on telling me how unsafe it is ti drive the vehicle in this state! and they only trying to assist me and I would not need to pay additional labor charges in the future to have the wheel bearing done later in time ( I believe she played on my feelings because I have made it known why and who drives the vehicle and my desperate need to have it fixed ASAP). I knew what it costed me when I purchased the whee hub and bearings so Financially i couldn't commit and asked to only do the left side and I will do later the right hand side again. she told me then she will call me back and see what she can arrange from her side to assist and I asked her to send me a quote at this time... I received the quote and she called me again to say she sent it I then reviewed it and went through my budget and saw I was not able to commit to it I said no again but I was thrown off guard again by her persistent convincing me to have it done now rather than later.... Georgina called me again, then mentioned something to me that completely irritated me and instantly caused me to become furious...She told me she could buy Pirate parts and have it fitted and charge me lesser for the labor and this will be "Kia`s" way of assisting me.. I was so shocked and told her to send me the quote with the intention to report it....she did in fact send it and I called Shillton immediately and told him what Georgina offered to "assist me " with buying pirate parts they could buy at Midas or Korean Boyz.. Shillton advised he will find out what is happening and get back to me, the following day Tuesday he did get back to me and told me he will ensure they order Genuine Parts and he will check what he can have reduced to make it more affordable to do the job while I have told him I never agreed to have the right hand side wheel bearing taken out and to top it all off I was charged storage fees for the Sunday I questioned it and Georgina then irritated called me to say she will remove it off the Quote ( this was after I spoken to Shillton). Shillton sent me a Quote the Tuesday and advised the parts will only arrive Friday afternoon and he will let the guys assemble everything back and Saturday I could collect the Vehicle, I did not receive any call Saturday from anyone I called then and the receptionist said Georgina is busy with a client I asked her to leave a message and return my call this never took place. I left it as it was after 1 Pm already and in any case I didn't have anyone available to help assist to fetch the vehicle has it been ready the Saturday (I could not let my Mother drive her Vehicle the Saturday. (I was her chauffeur for the day because her feet and knees was swollen due to the illness she has Gout as its know she is a chronic patient). Shillton called me after 4pm the Monday and asked if I could collect the vehicle I told him I would need to get someone to help me drive the car back and in the same breath he said he would feel more comfortable with leaving the vehicle till Tuesday to have it test driven and ensure everything in order and I could tell him if I need someone to deliver the vehicle home rather for me I was ecstatic for the offer and service offered. the Tuesday I just couldn't manage to get to my things i needed to arrange for the vehicle to come home. Here is the reasoning ( I Rented a vehicle while mothers car was being worked on because I then arranged for my vehicle to be stripped and motor removed, to have it resprayed, I had spoken to my mother after the vehicle was booked in as we expected it back Saturday but non the less we agreed let the job be done for both wheel bearings after I knew it would need to stand a week at least at KIA... I took the opportunity to finish my vehicle then and we agreed for me to use her vehicle once it arrives back and in the interim I rented a vehicle for myself to get around and I could complete my project car Im building/restoring. so here is my problem I have with what transpired... I know mechanics not Qualified but highly knowledgeable only in VW...I would not dare scratch on my mothers car not that she will allow me in any case. hence me taking it to KIA because I need her to have her vehicle in a working condition at all times especially when I am not able to drive her around. I have sent Shillton an Email 8 August 2020 requesting the job card for the work done to the vehicle as per the below email. as I was not happy at all with the vehicle till I returned the rental car and used her vehicle in the interim.. I could kick myself for not driving the vehicle the evening immediately as I took my mothers word for the knocking sound being one on the wheel bearings and the trust I had in KIA to fixing it. It is now 12 August 2020 and I have still not received a job card from Shillton. I t decided to give him chance to send it and to my surprise still nothing.I then documented everything on the vehicle seeing as KIA could send me the job card as yet... what I have found is as follows: the front right side engine mounting was not tightened enough and off its original marking the CV boot front left is torn and ****ing grease the lower control ball joints front both L&R is worn out middle pulley right front is wobbled and was making a hell of a noise and sweating oil ( I checked the oil before the vehicle went to KIA and was 3 quarters full.. It arrived back with just below the half way marking on the dipstick which I topped up a small bit 100ml at most.) L&R wheels are hoping while driving and out of sync the pulley belts are rock hard no play on it to even operate correctly for the intention which is was made for. wheel alignment was definitely note done I wonder how they managed to do it when the vehicle is not even stable to drive the noises coming from the motor while driving it is alarming ( only reason my mother never heard it was because she drives 40 literally always!! rain or shine life or death I can recall perhaps 3 times she has ever driven 60 khm all because I chased her on I have not tampered with anything besides tightening the front right engine mount. given the pulley a bit of slack to operate correctly. everything else is as it arrived back from KIA. I have asked for the job card to get proof of what was really done to the vehicle. and turns out the invoice is the job card no other evidence I have not tampered with anything besides tightening the front right engine mount. given the pulley a bit of slack to operate correctly. everything else is as it arrived back from KIA. the safety concern was so much for KIA to persuade me to do a job which I haven't prepared for financially but the state the vehicle was returned is alarming and no safety concern taken into consideration at all. the only consideration was for the Sale as I was judged by the workshop staff as someone who knows nothing about cars. I strongly believe I was almost a target to be taken for a ride with agreeing to the pirate parts and while i was vigilant I was taken for a ride at the end after all..... I still am.... with the non responsive attitudes.... I would like to request the assistance from customer care to have my matter resolved immediately and would appreciate it if a senior manager could take this matter up and hoping that they would reprimand all parties involved in this ****py customer service I received while bearing in mind that this was a cash transaction which was sacrificed for and caused other shortfalls with dissatisfaction up to date... overall I have spent more than 7k and adding my extra costs involved for transportation another 2k and I would need to spend more money again on getting another rental vehicle again while these issues are being fixed by KIA. I have attached all the documentation of the invoices and pictures I documented apologies for not having the might to arrange everything nicely now but please do advise me if you need me too do it. I am just very let down and disgusted with the **** service from KIA and this experience has been imprinted into my mind to dislike KIA for future references for me wanting to buy a new vehicle for myself and the let down I needed to explain to my mother about her vehicle while I know it means so much to her and the sentimental value it carries for all the years she could only drive old vehicles and the constant mechanically issues she experienced as a single parent.. I vowed that I would learn myself with the help of many mechanically minded people to ensure we never suffer these types of losses from mechanics.. I was 22 years old when I had my first vehicle and was rand sacked by numerous mechanical places a gentlemen told me at the workshop who helped fixed and resolved my issues at the time said " Always be weary when dealing with people you don`t know nothing about, but be even twice as vigilant for mechanics they are the most highly skilled thieves known to mankind " i am going to give it a day for someone to get back to me and advise a way forward, I will be reporting this matter to the Motor Industry as well as Hello Peter. I am expecting the Vehicle to be collected from me and will be needing a confirmed date of collection and time as I would need to arrange another Rental Vehicle while this is resolved. to think I even bought the team chocolates as a thank you from me for the help I thought I was getting..... it pains me to say that they never fitted the cv joint clip back into the passenger side front and it popped out while driving!!! thank God I used the vehicle at the time and not my mom. I now need to replace the drive shaft on the left passenger side because the splines got severely damaged on the drive shaft!!! cannot replace cv joint until the drive shaft is replaced. this is now another R4500 for a generic replacement didn't even bother to ask Kia for a quote for a replacement part yet.. all hope and faith I had in an accredited dealership I have lost and will never most probably gain back.... I am posting this dissatisfaction as I would not wish my worse enemy to experience this K@k service~!!! the principle dealer was just as useless!!! my dream of giving my mother this gift back to her I have sc****d of my wish list and seeing the disappointment in her eyes when I had to explain to her why she still cannot use her car....heartbreaking!!!!! thank you Kia for your k@k workmanship.. I returned vehicle about a month ago to redo wheel alignment and the gentlemen who do it discovered the center bolt on the wheel hub was the incorrect nut fitted...without his knowledge knowing his workshop did the repair he informed me but only when I was waiting for the guy to drive out the gate because he was to test drive car after completing the wheel alignment again after waiting 10min for him to past the security gate I proceeded back to the workshop... to my surprise all the technicians was at the vehicle!!! like seriously ? yes seriously they then changed the center bolt to the correct nut .....so I ask you how ironic prepared to spent the extra money for qualified workmanship ended with a bill of 8500 and now drive shaft ******ed. I could have done job myself and it would have been better than asking Kia to assist me and paying cash! I now need another 7k to replace drive shaft and labor to have it fitted else where. I am now again hunting a reputable service provider to assist me. just not KIA Somerset West. please be careful when trusting dealerships thank you for taking the time to read this post. regards Alfonzo Buys 0710062904 a;fonzobuys1@gmail.com
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Alfonzo B
1 reviews | Active since Jan 2020
31 Oct 2020, 13:56
Kia Somerset West!! **** workmanship
I'm writing this email today with frustration and disgusted with the level of service I received recently at one of your branches in South Africa, Somerset west branch in Western Cape. I have promised my mother to assist her in getting her Vehicle fixed the right way and not doing the back door garage work on her vehicle as this vehicle has been so good to her for many years now with no problems. This is the first time the vehicle needed mechanical work done to it since owning it 12years. This was my way of saying thank you to her for everything she has done for me. I have purchased a wheel bearing hub and bearings for the left front passenger side and have purchased this online, during the lock down period and I was struggling to get the vehicle at the branch in Cape Town with no avail with my working hours and working in Stellenbosch area made it worse...non the less Denver was very helpful to me at the Cape Town branch. I then managed to get hold of Shilton to assist me in getting the vehicle at the workshop after hours and I managed to get it a Friday to the store in Somerset West. I thought my problems were on the way to be resolved and trusting that it is at the manufacturing companies workshop which would mean that it will be sorted out. Nathan assisted to book the vehicle in and he advised me to do a check with him on the vehicle which was done on the exterior of the vehicle. He asked me if i'd like him to do an assessment of the vehicle and issue me a report with what needs to be done or paid attention to on the vehicle, as I explained to him my mother is 62 years old and being a pensioner she would not be able to afford these types of labor charges and parts so I am fixing the vehicle for her. ( The report would make it easier for me to have the vehicle fixed and ensure it is in the safest condition ( Which I haven't received I completely forgot the day I collected the car) Upon the vehicle being checked in the following day the Saturday I received a call from Nathan who booked the vehicle Friday saying that there are rubber seals missing in the box of bearings I supplied I told him I bought it at KIA Cape Town and was not informed that I would need any seals for the bearing but non the less I told Nathan I have struggled to get the vehicle booked in and Im not going to argue about seals I decided not to even follow up with Denver at the Cape Town Branch about whether this was actually needed or if he forgot to inform me about it. I Confirmed with Nathan to go ahead and add the rubber seals to the quote. He then called me back in the morning to say it needs to be ordered, and promised by Monday it would be available. I received a call the Monday from Georgina around two pm more or less telling me the below......... Nathan has done his "Assessment " an removed the front right hand side Wheel bearing and hub to inspect and informed me that t needs to be replaced as well and before the wheel Hub gets damaged I need to replace it. I told Georgina this is not what I agreed upon and expected for them to remove the wheel bearing and hub on the right hand side and the costs would be too much for me to commit too... she carried on telling me how unsafe it is ti drive the vehicle in this state! and they only trying to assist me and I would not need to pay additional labor charges in the future to have the wheel bearing done later in time ( I believe she played on my feelings because I have made it known why and who drives the vehicle and my desperate need to have it fixed ASAP). I knew what it costed me when I purchased the whee hub and bearings so Financially i couldn't commit and asked to only do the left side and I will do later the right hand side again. she told me then she will call me back and see what she can arrange from her side to assist and I asked her to send me a quote at this time... I received the quote and she called me again to say she sent it I then reviewed it and went through my budget and saw I was not able to commit to it I said no again but I was thrown off guard again by her persistent convincing me to have it done now rather than later.... Georgina called me again, then mentioned something to me that completely irritated me and instantly caused me to become furious...She told me she could buy Pirate parts and have it fitted and charge me lesser for the labor and this will be "Kia`s" way of assisting me.. I was so shocked and told her to send me the quote with the intention to report it....she did in fact send it and I called Shillton immediately and told him what Georgina offered to "assist me " with buying pirate parts they could buy at Midas or Korean Boyz.. Shillton advised he will find out what is happening and get back to me, the following day Tuesday he did get back to me and told me he will ensure they order Genuine Parts and he will check what he can have reduced to make it more affordable to do the job while I have told him I never agreed to have the right hand side wheel bearing taken out and to top it all off I was charged storage fees for the Sunday I questioned it and Georgina then irritated called me to say she will remove it off the Quote ( this was after I spoken to Shillton). Shillton sent me a Quote the Tuesday and advised the parts will only arrive Friday afternoon and he will let the guys assemble everything back and Saturday I could collect the Vehicle, I did not receive any call Saturday from anyone I called then and the receptionist said Georgina is busy with a client I asked her to leave a message and return my call this never took place. I left it as it was after 1 Pm already and in any case I didn't have anyone available to help assist to fetch the vehicle has it been ready the Saturday (I could not let my Mother drive her Vehicle the Saturday. (I was her chauffeur for the day because her feet and knees was swollen due to the illness she has Gout as its know she is a chronic patient). Shillton called me after 4pm the Monday and asked if I could collect the vehicle I told him I would need to get someone to help me drive the car back and in the same breath he said he would feel more comfortable with leaving the vehicle till Tuesday to have it test driven and ensure everything in order and I could tell him if I need someone to deliver the vehicle home rather for me I was ecstatic for the offer and service offered. the Tuesday I just couldn't manage to get to my things i needed to arrange for the vehicle to come home. Here is the reasoning ( I Rented a vehicle while mothers car was being worked on because I then arranged for my vehicle to be stripped and motor removed, to have it resprayed, I had spoken to my mother after the vehicle was booked in as we expected it back Saturday but non the less we agreed let the job be done for both wheel bearings after I knew it would need to stand a week at least at KIA... I took the opportunity to finish my vehicle then and we agreed for me to use her vehicle once it arrives back and in the interim I rented a vehicle for myself to get around and I could complete my project car Im building/restoring. so here is my problem I have with what transpired... I know mechanics not Qualified but highly knowledgeable only in VW...I would not dare scratch on my mothers car not that she will allow me in any case. hence me taking it to KIA because I need her to have her vehicle in a working condition at all times especially when I am not able to drive her around. I have sent Shillton an Email 8 August 2020 requesting the job card for the work done to the vehicle as per the below email. as I was not happy at all with the vehicle till I returned the rental car and used her vehicle in the interim.. I could kick myself for not driving the vehicle the evening immediately as I took my mothers word for the knocking sound being one on the wheel bearings and the trust I had in KIA to fixing it. It is now 12 August 2020 and I have still not received a job card from Shillton. I t decided to give him chance to send it and to my surprise still nothing.I then documented everything on the vehicle seeing as KIA could send me the job card as yet... what I have found is as follows: the front right side engine mounting was not tightened enough and off its original marking the CV boot front left is torn and ****ing grease the lower control ball joints front both L&R is worn out middle pulley right front is wobbled and was making a hell of a noise and sweating oil ( I checked the oil before the vehicle went to KIA and was 3 quarters full.. It arrived back with just below the half way marking on the dipstick which I topped up a small bit 100ml at most.) L&R wheels are hoping while driving and out of sync the pulley belts are rock hard no play on it to even operate correctly for the intention which is was made for. wheel alignment was definitely note done I wonder how they managed to do it when the vehicle is not even stable to drive the noises coming from the motor while driving it is alarming ( only reason my mother never heard it was because she drives 40 literally always!! rain or shine life or death I can recall perhaps 3 times she has ever driven 60 khm all because I chased her on I have not tampered with anything besides tightening the front right engine mount. given the pulley a bit of slack to operate correctly. everything else is as it arrived back from KIA. I have asked for the job card to get proof of what was really done to the vehicle. and turns out the invoice is the job card no other evidence I have not tampered with anything besides tightening the front right engine mount. given the pulley a bit of slack to operate correctly. everything else is as it arrived back from KIA. the safety concern was so much for KIA to persuade me to do a job which I haven't prepared for financially but the state the vehicle was returned is alarming and no safety concern taken into consideration at all. the only consideration was for the Sale as I was judged by the workshop staff as someone who knows nothing about cars. I strongly believe I was almost a target to be taken for a ride with agreeing to the pirate parts and while i was vigilant I was taken for a ride at the end after all..... I still am.... with the non responsive attitudes.... I would like to request the assistance from customer care to have my matter resolved immediately and would appreciate it if a senior manager could take this matter up and hoping that they would reprimand all parties involved in this ****py customer service I received while bearing in mind that this was a cash transaction which was sacrificed for and caused other shortfalls with dissatisfaction up to date... overall I have spent more than 7k and adding my extra costs involved for transportation another 2k and I would need to spend more money again on getting another rental vehicle again while these issues are being fixed by KIA. I have attached all the documentation of the invoices and pictures I documented apologies for not having the might to arrange everything nicely now but please do advise me if you need me too do it. I am just very let down and disgusted with the **** service from KIA and this experience has been imprinted into my mind to dislike KIA for future references for me wanting to buy a new vehicle for myself and the let down I needed to explain to my mother about her vehicle while I know it means so much to her and the sentimental value it carries for all the years she could only drive old vehicles and the constant mechanically issues she experienced as a single parent.. I vowed that I would learn myself with the help of many mechanically minded people to ensure we never suffer these types of losses from mechanics.. I was 22 years old when I had my first vehicle and was rand sacked by numerous mechanical places a gentlemen told me at the workshop who helped fixed and resolved my issues at the time said " Always be weary when dealing with people you don`t know nothing about, but be even twice as vigilant for mechanics they are the most highly skilled thieves known to mankind " i am going to give it a day for someone to get back to me and advise a way forward, I will be reporting this matter to the Motor Industry as well as Hello Peter. I am expecting the Vehicle to be collected from me and will be needing a confirmed date of collection and time as I would need to arrange another Rental Vehicle while this is resolved. to think I even bought the team chocolates as a thank you from me for the help I thought I was getting..... it pains me to say that they never fitted the cv joint clip back into the passenger side front and it popped out while driving!!! thank God I used the vehicle at the time and not my mom. I now need to replace the drive shaft on the left passenger side because the splines got severely damaged on the drive shaft!!! cannot replace cv joint until the drive shaft is replaced. this is now another R4500 for a generic replacement didn't even bother to ask Kia for a quote for a replacement part yet.. all hope and faith I had in an accredited dealership I have lost and will never most probably gain back.... I am posting this dissatisfaction as I would not wish my worse enemy to experience this K@k service~!!! the principle dealer was just as useless!!! my dream of giving my mother this gift back to her I have sc****d of my wish list and seeing the disappointment in her eyes when I had to explain to her why she still cannot use her car....heartbreaking!!!!! thank you Kia for your k@k workmanship.. I returned vehicle about a month ago to redo wheel alignment and the gentlemen who do it discovered the center bolt on the wheel hub was the incorrect nut fitted...without his knowledge knowing his workshop did the repair he informed me but only when I was waiting for the guy to drive out the gate because he was to test drive car after completing the wheel alignment again after waiting 10min for him to past the security gate I proceeded back to the workshop... to my surprise all the technicians was at the vehicle!!! like seriously ? yes seriously they then changed the center bolt to the correct nut .....so I ask you how ironic prepared to spent the extra money for qualified workmanship ended with a bill of 8500 and now drive shaft ******ed. I could have done job myself and it would have been better than asking Kia to assist me and paying cash! I now need another 7k to replace drive shaft and labor to have it fitted else where. I am now again hunting a reputable service provider to assist me. just not KIA Somerset West. please be careful when trusting dealerships thank you for taking the time to read this post. regards Alfonzo Buys 0710062904 a;fonzobuys1@gmail.com
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