AB
Alfonzo B
Active since Sep 2020
4
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4 reviews64 months ago
Goodwood labor department disgusted
ood Day , I would like to enquire why your Good wood branch is so pathetic ? I was friday 08 January 2020 at the Goodwood Branch with what a bitter taste it left.. its disgusting that I needed to wait 8hours to be told come Monday. No ticket number received after asking the Security wth is going on was told to come back monday earlier ... 8 hours to stand outside and not even assisted I asked for ticket for mondsy was told agan no1 you come monday early really bad services and why dont they allow another person inside when people are coming out one by one? they only give put 10 tickets at a time which takes hour your staff is pathetic and useless and rude,, Kind Regards someone needs to review the proceeding going on at ?Goodwood branch endangering ourselves to stand 8hours in a damn que and nt helped
0 replies
66 months ago
bolt driver changes payment amounts
hi good day, im sending you this email as i am very livid and unsatisfied with your driver and what he did. I requested a ride from eersteriver to brackenfell at 12H00pm today The trip was charged for R197 which I accepted, after waiting more than 5min for him to first get done with his previous trip I proceeded with the driver to my destination. while in the vehicle he asked me if another route he knows of will be quicker I told him i'm not sure and he should check the route the app is giving he said yes he will. Then he told me he was taking another route. It's quicker I said ok. After the trip was completed I received a notification from my bank that the driver did a reversal of the R197 and changed it to R257!! this is unacceptable!!! how does a bolt driver have authorization to reverse an initial payment??? I'm disgusted that bolt allow drivers to change payments. I would like to be assisted immediately because there is no telephone number I can call ?? how is this possible ?
0 replies
66 months ago
Kia Somerset West!! **** workmanship
I'm writing this email today with frustration and disgusted with the level of service I received recently at one of your branches in South Africa, Somerset west branch in Western Cape. I have promised my mother to assist her in getting her Vehicle fixed the right way and not doing the back door garage work on her vehicle as this vehicle has been so good to her for many years now with no problems. This is the first time the vehicle needed mechanical work done to it since owning it 12years. This was my way of saying thank you to her for everything she has done for me. I have purchased a wheel bearing hub and bearings for the left front passenger side and have purchased this online, during the lock down period and I was struggling to get the vehicle at the branch in Cape Town with no avail with my working hours and working in Stellenbosch area made it worse...non the less Denver was very helpful to me at the Cape Town branch. I then managed to get hold of Shilton to assist me in getting the vehicle at the workshop after hours and I managed to get it a Friday to the store in Somerset West. I thought my problems were on the way to be resolved and trusting that it is at the manufacturing companies workshop which would mean that it will be sorted out. Nathan assisted to book the vehicle in and he advised me to do a check with him on the vehicle which was done on the exterior of the vehicle. He asked me if i'd like him to do an assessment of the vehicle and issue me a report with what needs to be done or paid attention to on the vehicle, as I explained to him my mother is 62 years old and being a pensioner she would not be able to afford these types of labor charges and parts so I am fixing the vehicle for her. ( The report would make it easier for me to have the vehicle fixed and ensure it is in the safest condition ( Which I haven't received I completely forgot the day I collected the car) Upon the vehicle being checked in the following day the Saturday I received a call from Nathan who booked the vehicle Friday saying that there are rubber seals missing in the box of bearings I supplied I told him I bought it at KIA Cape Town and was not informed that I would need any seals for the bearing but non the less I told Nathan I have struggled to get the vehicle booked in and Im not going to argue about seals I decided not to even follow up with Denver at the Cape Town Branch about whether this was actually needed or if he forgot to inform me about it. I Confirmed with Nathan to go ahead and add the rubber seals to the quote. He then called me back in the morning to say it needs to be ordered, and promised by Monday it would be available. I received a call the Monday from Georgina around two pm more or less telling me the below......... Nathan has done his "Assessment " an removed the front right hand side Wheel bearing and hub to inspect and informed me that t needs to be replaced as well and before the wheel Hub gets damaged I need to replace it. I told Georgina this is not what I agreed upon and expected for them to remove the wheel bearing and hub on the right hand side and the costs would be too much for me to commit too... she carried on telling me how unsafe it is ti drive the vehicle in this state! and they only trying to assist me and I would not need to pay additional labor charges in the future to have the wheel bearing done later in time ( I believe she played on my feelings because I have made it known why and who drives the vehicle and my desperate need to have it fixed ASAP). I knew what it costed me when I purchased the whee hub and bearings so Financially i couldn't commit and asked to only do the left side and I will do later the right hand side again. she told me then she will call me back and see what she can arrange from her side to assist and I asked her to send me a quote at this time... I received the quote and she called me again to say she sent it I then reviewed it and went through my budget and saw I was not able to commit to it I said no again but I was thrown off guard again by her persistent convincing me to have it done now rather than later.... Georgina called me again, then mentioned something to me that completely irritated me and instantly caused me to become furious...She told me she could buy Pirate parts and have it fitted and charge me lesser for the labor and this will be "Kia`s" way of assisting me.. I was so shocked and told her to send me the quote with the intention to report it....she did in fact send it and I called Shillton immediately and told him what Georgina offered to "assist me " with buying pirate parts they could buy at Midas or Korean Boyz.. Shillton advised he will find out what is happening and get back to me, the following day Tuesday he did get back to me and told me he will ensure they order Genuine Parts and he will check what he can have reduced to make it more affordable to do the job while I have told him I never agreed to have the right hand side wheel bearing taken out and to top it all off I was charged storage fees for the Sunday I questioned it and Georgina then irritated called me to say she will remove it off the Quote ( this was after I spoken to Shillton). Shillton sent me a Quote the Tuesday and advised the parts will only arrive Friday afternoon and he will let the guys assemble everything back and Saturday I could collect the Vehicle, I did not receive any call Saturday from anyone I called then and the receptionist said Georgina is busy with a client I asked her to leave a message and return my call this never took place. I left it as it was after 1 Pm already and in any case I didn't have anyone available to help assist to fetch the vehicle has it been ready the Saturday (I could not let my Mother drive her Vehicle the Saturday. (I was her chauffeur for the day because her feet and knees was swollen due to the illness she has Gout as its know she is a chronic patient). Shillton called me after 4pm the Monday and asked if I could collect the vehicle I told him I would need to get someone to help me drive the car back and in the same breath he said he would feel more comfortable with leaving the vehicle till Tuesday to have it test driven and ensure everything in order and I could tell him if I need someone to deliver the vehicle home rather for me I was ecstatic for the offer and service offered. the Tuesday I just couldn't manage to get to my things i needed to arrange for the vehicle to come home. Here is the reasoning ( I Rented a vehicle while mothers car was being worked on because I then arranged for my vehicle to be stripped and motor removed, to have it resprayed, I had spoken to my mother after the vehicle was booked in as we expected it back Saturday but non the less we agreed let the job be done for both wheel bearings after I knew it would need to stand a week at least at KIA... I took the opportunity to finish my vehicle then and we agreed for me to use her vehicle once it arrives back and in the interim I rented a vehicle for myself to get around and I could complete my project car Im building/restoring. so here is my problem I have with what transpired... I know mechanics not Qualified but highly knowledgeable only in VW...I would not dare scratch on my mothers car not that she will allow me in any case. hence me taking it to KIA because I need her to have her vehicle in a working condition at all times especially when I am not able to drive her around. I have sent Shillton an Email 8 August 2020 requesting the job card for the work done to the vehicle as per the below email. as I was not happy at all with the vehicle till I returned the rental car and used her vehicle in the interim.. I could kick myself for not driving the vehicle the evening immediately as I took my mothers word for the knocking sound being one on the wheel bearings and the trust I had in KIA to fixing it. It is now 12 August 2020 and I have still not received a job card from Shillton. I t decided to give him chance to send it and to my surprise still nothing.I then documented everything on the vehicle seeing as KIA could send me the job card as yet... what I have found is as follows: the front right side engine mounting was not tightened enough and off its original marking the CV boot front left is torn and ****ing grease the lower control ball joints front both L&R is worn out middle pulley right front is wobbled and was making a hell of a noise and sweating oil ( I checked the oil before the vehicle went to KIA and was 3 quarters full.. It arrived back with just below the half way marking on the dipstick which I topped up a small bit 100ml at most.) L&R wheels are hoping while driving and out of sync the pulley belts are rock hard no play on it to even operate correctly for the intention which is was made for. wheel alignment was definitely note done I wonder how they managed to do it when the vehicle is not even stable to drive the noises coming from the motor while driving it is alarming ( only reason my mother never heard it was because she drives 40 literally always!! rain or shine life or death I can recall perhaps 3 times she has ever driven 60 khm all because I chased her on I have not tampered with anything besides tightening the front right engine mount. given the pulley a bit of slack to operate correctly. everything else is as it arrived back from KIA. I have asked for the job card to get proof of what was really done to the vehicle. and turns out the invoice is the job card no other evidence I have not tampered with anything besides tightening the front right engine mount. given the pulley a bit of slack to operate correctly. everything else is as it arrived back from KIA. the safety concern was so much for KIA to persuade me to do a job which I haven't prepared for financially but the state the vehicle was returned is alarming and no safety concern taken into consideration at all. the only consideration was for the Sale as I was judged by the workshop staff as someone who knows nothing about cars. I strongly believe I was almost a target to be taken for a ride with agreeing to the pirate parts and while i was vigilant I was taken for a ride at the end after all..... I still am.... with the non responsive attitudes.... I would like to request the assistance from customer care to have my matter resolved immediately and would appreciate it if a senior manager could take this matter up and hoping that they would reprimand all parties involved in this ****py customer service I received while bearing in mind that this was a cash transaction which was sacrificed for and caused other shortfalls with dissatisfaction up to date... overall I have spent more than 7k and adding my extra costs involved for transportation another 2k and I would need to spend more money again on getting another rental vehicle again while these issues are being fixed by KIA. I have attached all the documentation of the invoices and pictures I documented apologies for not having the might to arrange everything nicely now but please do advise me if you need me too do it. I am just very let down and disgusted with the **** service from KIA and this experience has been imprinted into my mind to dislike KIA for future references for me wanting to buy a new vehicle for myself and the let down I needed to explain to my mother about her vehicle while I know it means so much to her and the sentimental value it carries for all the years she could only drive old vehicles and the constant mechanically issues she experienced as a single parent.. I vowed that I would learn myself with the help of many mechanically minded people to ensure we never suffer these types of losses from mechanics.. I was 22 years old when I had my first vehicle and was rand sacked by numerous mechanical places a gentlemen told me at the workshop who helped fixed and resolved my issues at the time said " Always be weary when dealing with people you don`t know nothing about, but be even twice as vigilant for mechanics they are the most highly skilled thieves known to mankind " i am going to give it a day for someone to get back to me and advise a way forward, I will be reporting this matter to the Motor Industry as well as Hello Peter. I am expecting the Vehicle to be collected from me and will be needing a confirmed date of collection and time as I would need to arrange another Rental Vehicle while this is resolved. to think I even bought the team chocolates as a thank you from me for the help I thought I was getting..... it pains me to say that they never fitted the cv joint clip back into the passenger side front and it popped out while driving!!! thank God I used the vehicle at the time and not my mom. I now need to replace the drive shaft on the left passenger side because the splines got severely damaged on the drive shaft!!! cannot replace cv joint until the drive shaft is replaced. this is now another R4500 for a generic replacement didn't even bother to ask Kia for a quote for a replacement part yet.. all hope and faith I had in an accredited dealership I have lost and will never most probably gain back.... I am posting this dissatisfaction as I would not wish my worse enemy to experience this K@k service~!!! the principle dealer was just as useless!!! my dream of giving my mother this gift back to her I have sc****d of my wish list and seeing the disappointment in her eyes when I had to explain to her why she still cannot use her car....heartbreaking!!!!! thank you Kia for your k@k workmanship.. I returned vehicle about a month ago to redo wheel alignment and the gentlemen who do it discovered the center bolt on the wheel hub was the incorrect nut fitted...without his knowledge knowing his workshop did the repair he informed me but only when I was waiting for the guy to drive out the gate because he was to test drive car after completing the wheel alignment again after waiting 10min for him to past the security gate I proceeded back to the workshop... to my surprise all the technicians was at the vehicle!!! like seriously ? yes seriously they then changed the center bolt to the correct nut .....so I ask you how ironic prepared to spent the extra money for qualified workmanship ended with a bill of 8500 and now drive shaft ******ed. I could have done job myself and it would have been better than asking Kia to assist me and paying cash! I now need another 7k to replace drive shaft and labor to have it fitted else where. I am now again hunting a reputable service provider to assist me. just not KIA Somerset West. please be careful when trusting dealerships thank you for taking the time to read this post. regards Alfonzo Buys 0710062904 a;fonzobuys1@gmail.com
0 replies
67 months ago
disgusted with Staff attitude and comments
Good Day, im writing this complaint with disgust the way your staff at the blackheath branch treats paying clients , if it had not been for me as a client and the rest of your customer base they would not have a job to be paid. I visited your store for the first time on 25-0-2020 at 10h30 am. this was my first and my very last to be honest, I purchased a door knob and some timber needed to finish a project I am busy building myself. I walked into your store and a Mr Patrick Qwabe assisted me in the store with the Timber I needed, he was really pathethic to be honest. I informed him of what I needed and how much meters I needed in the end I needed to work out the amount of meters of timber id need myself because if I depended on him I would have bought far too much. my problem is not the fact that I needed to work out the timber myself, my problem is that after taking the timber and walking around your store I took the door knob I needed and I proceeded to MR Patrick again asking him whether he could tell me what size speed bit Id be needing for the lock I selected.. as I could not open the packaging to check ( I should rather have done this). he had the audacity to tell me infront of two other colleagues of him while they had a very interesting conversation I asked him the question and he told me " how much I know, man you not a carpenter get a carpenter to fit the lock he will know" exactly his words.. I told him what the hell is he doing in a hardware if he cannot assist and proceeded to the payment counter and asked the lady at the paypoint if here is anyone that actually can assist me ??? she pointed to the counter on her right opposite the entrance I just looked at her and said its fine! just let me pay and leave... she was more interested in being on her cellphone while chatting than rather assisting me. I didnt get her name on the till slip I see only cash sales branch ::2182 and document no: 2182/00197113 she was a shortish lady light of complexion first till on my left facing the entrance door. she was just as horrible as the ****ty comment from MR Patrick, she should learn to assist clients and not be on her damn cellphone. I hope this complaint reaches the branch manager if I had not been pressed for time I would have insisted to speak to him/her, my first visit to your store and most likely the last... kind regards Alfonzo Buys 0710062904 Alfonzobuys1@gmail.com
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