Kia menlyn noxolo the worst service ever

Kia menlyn , the car was brought in for diagnosis was told I need to make a booking I called and gave all information required including my email and cell number for booking i sent someone to deliver the car,it stayed with Kia 2 days I was sent an sms with a link to follow up on WhatsApp when I tried following up no one was replying and to show it was on purpose I sent someone to go check what's happening the person was shown my WhatsApp message on their desktop which they still did not reply Second day was told I will get feedback by end of day which by 3:30 pm I called in due to no response on WhatsApp a lady by the name of noxolo (noxi) who promises to send quotes and everything about the car diagnosis did not do

At first when I called for booking they said they will only charge diagnosis fee of around 1300 if M sure rejects my claim , next thing I am told I will first have to pay R4600 for them to submit a claim which was never communicated to me.

The person I sent to Kia the second day called me with his phone and put me on loudspeaker to speak to noxolo she said to me I can't claim for clutch issue because that is dependant on the driver I told her but M sure is the told me to submit this claim,next thing today after begging for her to send me an email she now says she called m-sure they said they can't assist with another broken part but they are allowing her to submit a claim for a clutch which she said it's not allowed . Today she calls me back after sending me an email which I rep**** to to tell her am not able to continue with this since figures were never properly disclosed to me ,I tell her what she told me she then becomes disrespectful and say listen without even acknowledging her miscommunication which lead to this very poor service ,now I lost two days of making money with my car and also am losing R1300 for diagnosis