Terrible service

My Experience at Kia Fourways this morning was horrible. I booked my car via the online service because their number is not working. I book and I get a confirmation mail that my car is booked in. I go this morning and they tell me my car is not booked in and I can leave it and will only get it tomorrow because they didn't receive the booking HOW IS THAT MY PROBLEM??? That is a KIA problem, the manager without any empathy or an apology just looked me straight that I will get it tomorrow, Im so LIVID and I will get my car today come rain or whatever.

This is a KIa problem not my problem and please ensure you hire people that have people sklils because the manager didn't display any of those today.