Complaint resolved promptly

I had a complaint regarding my tyres after my vehicle had gone in for a service. Had the quickest response from James (New car sales agent), who had initially sold me the car. I appreciate how he handled the initial complaint as the first point of contact and how he escalated it. I then dealt with Kabelo Tlailane (Dealer Principal) who handled my complaint with the utmost professionalism. He kept to his promise to get back to me on a certain day , which he did. He kept in contact with me until the complaint was resolved. Thank you to both for the honoring your word and resolving my complaint.