Poor service or deliberate ???

Dear Sir,

My name is Lawrence Mac Gregor

I recently took my Kia Sorento for its last service on the service plan. I complained about my vehicle pulling to the right when accelerating and when you release the accelerator it swerves to the left. i asked them to check the shocks and the bushes for it was very unpleasant to drive like that.

the reply was " There is nothing wrong with the bushes we checked it all. your tyres are not road tyres they are offroad tyres thats why your car does that"

Now two months later i couldnt stand this dangerous tricks which my car was making. I pulled into a Safety tyre outlet and asked them to have a look.

the outcome:on the left the lower control arm ball joint is worn out on the right the lower control arm bush is worn out badly

The attendant showed me and it was so obvious that even i could see that is was worn out.

Now the Question??? Why did Kia Nelspruit tell me there was nothing wrong, but a superQuick attendant can show me the problem??? besides the fact that my vehicle is now 14days out of maintenance plan, i will think twice before EVER returning my vehicle there for even a simple oil change.

I am so dissapointed in Kia Nelspruit i wish a can do something to wake them up.

Regards Lawrence