AVOID KIA MULTIFRANCHISE PAARDEN EILAND AT ALL COSTS

My experience with Kia Multifranchise Paarden Eiland, Cape Town has been an absolute nightmare. I took my car in for a service on Monday, 20 January 2025. During the inspection, they found issues supposedly covered by the Kia Warranty. They assured me the claim was submitted and that I'd receive feedback by Wednesday, 22 January.

Wednesday came and went—no update. By Friday, 24 January, I had to chase them down myself. After being promised a callback, guess what? Nothing. Not a single call. The entire following week (27 – 31 January) was spent making countless phone calls, desperately trying to get some clarity. All I got was excuses and silence.

The final insult came today, 31 January. When I called, the switchboard operator had the audacity to tell me that nobody at the dealership could assist because they were all busy in the workshop. Seriously? Not a single person available to handle a customer inquiry? That’s the definition of a business that doesn't care.

This level of incompetence and disregard for customers is appalling. It’s the worst service I’ve ever received. If you want to save yourself endless frustration and disappointment, stay far away from this dealership. And if this is a reflection of the Kia brand’s service standards, I will absolutely reconsider ever buying a Kia again.