EB
Ethienne B
Active since Feb 2024
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
Extremely BAD, Frustrating, and Unprofessional Experience
I placed an online order with Zalemart early November 2025, and nearly two weeks later I still had no tracking number, no shipping update, and no meaningful response to emails, website messages, or WhatsApp inquiries. The lack of communication alone is incredibly concerning, not to mention, frustrating and unprofessional. Today, 20 November 2025, I finally received a phone call from them — only to be told that the item I ordered is actually not in stock, despite being advertised and sold to me online. Instead of a solution, they offered me a reject item plus a R50 credt… as if I would ever order from them again after this experience. To make matters worse, the person I spoke to couldn’t even confirm if or when I will receive my refund. This is completely unacceptable. A business that cannot provide basic order updates, cannot manage stock accurately, and cannot confirm refunds should not be in business, never mind offering an online shopping service at all. I now demand a clear answer on exactly when my refund will be processed — no more excuses, delays, or vague responses. I would not recommend Zalemart to anyone.
0 replies
15 months ago
AVOID KIA MULTIFRANCHISE PAARDEN EILAND AT ALL COSTS
My experience with Kia Multifranchise Paarden Eiland, Cape Town has been an absolute nightmare. I took my car in for a service on Monday, 20 January 2025. During the inspection, they found issues supposedly covered by the Kia Warranty. They assured me the claim was submitted and that I'd receive feedback by Wednesday, 22 January. Wednesday came and went—no update. By Friday, 24 January, I had to chase them down myself. After being promised a callback, guess what? Nothing. Not a single call. The entire following week (27 – 31 January) was spent making countless phone calls, desperately trying to get some clarity. All I got was excuses and silence. The final insult came today, 31 January. When I called, the switchboard operator had the audacity to tell me that nobody at the dealership could assist because they were all busy in the workshop. Seriously? Not a single person available to handle a customer inquiry? That’s the definition of a business that doesn't care. This level of incompetence and disregard for customers is appalling. It’s the worst service I’ve ever received. If you want to save yourself endless frustration and disappointment, stay far away from this dealership. And if this is a reflection of the Kia brand’s service standards, I will absolutely reconsider ever buying a Kia again.
0 replies
20 months ago
Avoid Float – Endless Frustration and Poor Customer Support
I’ve had a deeply frustrating experience with Float over a simple issue they seem incapable of resolving. Despite clear communication, their customer support consistently failed to grasp the problem and provided irrelevant responses that did nothing to address the issue. The issue started when Float placed a reserve on my credit card for an installment plan, which was completely fine. However, weeks later, they attempted to place another reserve for the same amount, despite the first reserve still being active on my card. This would result in double the amount being held, which my credit card cannot accommodate. As a result, my bank has been rejecting these additional reserve attempts for which I am now being charged hefty banking fees for, even though the original amount is already secured. Despite my repeated explanations, Float’s support team continued to miss the point and offered no solution. If you want to save yourself from endless frustration, I highly recommend avoiding Float for any significant purchases. Their inability to understand and resolve basic issues is beyond disappointing.
212 replies
27 months ago
Beyond disappointing - after-sales service
I am writing to express my profound dissatisfaction and frustration regarding my recent purchase experience at Group 1 Nissan – Stellenbosch. On January 24, 2024, I purchased a vehicle from this dealership with a trade-in vehicle. Despite my initial expectations, the after-sales experience has been characterized by silence and unresolved issues, causing immense frustration and distress. I deeply regret not conducting thorough research before entrusting them with my business. Specifically, I took possession of the vehicle on Monday, January 29, 2024, significantly later than anticipated due to delays from the dealership's side after emphasizing to the sales representative my desire to complete the purchase before my January debit order run. Nevertheless, the delays resulted in me receiving the vehicle only on the day of my debit order run. Although the salesperson assured me of a refund for the January payment, I was disheartened to discover from my bank that to date, the vehicle had not been settled, and my account is still very active. It is concerning that more than a week has passed since the finalization of the purchase, and the trade-in vehicle has still not been settled. Furthermore, the difference between the agreed trade-in amount and the settlement amount of the trade-in vehicle was supposed to be paid out to me, but I have yet to receive that payment as well. Additionally, I reported a faulty part on the vehicle that has also been ignored, and to date, I have not received the vehicle’s new licensing disk and number plates. Despite numerous attempts to communicate my concerns via email to various people and departments within Group 1 Nissan and Group 1 Nissan - Stellenbosch, I have received no response or acknowledgment. This lack of engagement is unacceptable and exacerbates my frustration. I am compelled to resort to these measures in the hope that my concerns will be addressed with the utmost urgency. My experience has been profoundly disappointing, and it is disconcerting to note that my negative encounter aligns with similar sentiments expressed in public reviews. The reputation of Group 1 as a whole is undoubtedly tarnished by the continued neglect of issues within this dealership. Save yourself from the perpetual frustration and stress by avoiding any dealings with this dealership altogether.
58 replies
Review Distribution
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1 Star
4 (100%)