Parts manager admitted it's better to go to another KIA dealer

Dealing with the parts manager is complete nightmare, and it turns out it's more expensive and takes longer to dealer with Nortcliff compared to other dealerships! After needing a whole workday just to get a quote I made payment after hours. I noticed on the terms that the dealer takes no responsibility if the part is wrong, so I decided to call another dealer to confirm the part number and that is when I received real service. The call was quick, I had a quote within minutes, the price was more than R1,500.00 cheaper and I even had a follow up call to say if I made payment before 10am I would have the part by tomorrow (Wednesday) Since Phumlani had not even acknowledged my proof of payment at this stage I had to call to confirm, the part clearly hadn't been ordered yet and I was promised the part by Friday. When I asked Phumlani about this he made a few excuses and admitted that if I went to the other branch I would have received the part cheaper and quicker.