JM
John M
Active since Apr 2013
26
Reviews
0
Industries
Reviews
26 reviews2 months ago
*****ulent sale getting me tied into a term contract
I'm on a month-to-month with Telkom Mobile, I do not want to upgrade currently because they cannot offer me the phone I want. Recently I received yet another sales call trying to upgrade me, I explained that I don't want to upgrade unless the specific phones are available, the caller told me that I misunderstood the reason for the call, it's not an upgrade, they just want to charge me less for more data per month. I explained that I don't want to be locked into any term because I want to be able to upgrade as soon as the specific phones are available. The caller told me there is no term, this is not a contract, and it was confirmed more than once that there is no term, they merely want to make a change. Well, I guess I'm the idiot because I'm now locked into a 24 month term contract, it's a SIM only deal. I've called more than once, I've been transferred to more that three other departments on each call, I've been told management is looking into it, but I get no reference and don't get any resolution. This is my last notification to the company, after this I'm going to the ombudsman.
0 replies
10 months ago
Parts manager admitted it's better to go to another KIA dealer
Dealing with the parts manager is complete nightmare, and it turns out it's more expensive and takes longer to dealer with Nortcliff compared to other dealerships! After needing a whole workday just to get a quote I made payment after hours. I noticed on the terms that the dealer takes no responsibility if the part is wrong, so I decided to call another dealer to confirm the part number and that is when I received real service. The call was quick, I had a quote within minutes, the price was more than R1,500.00 cheaper and I even had a follow up call to say if I made payment before 10am I would have the part by tomorrow (Wednesday) Since Phumlani had not even acknowledged my proof of payment at this stage I had to call to confirm, the part clearly hadn't been ordered yet and I was promised the part by Friday. When I asked Phumlani about this he made a few excuses and admitted that if I went to the other branch I would have received the part cheaper and quicker.
0 replies
24 months ago
After sales service is ****
After sales support here is absolutely disgraceful. I called late Friday afternoon to ask about a battery for my motorbike, Andries assured me they have stock and gave me an inclusive price of R950. I mentioned I could only make it there Saturday morning, he informed me he won't be in but a colleague will help me. Saturday morning the branch opens at 8:00 but no one tells you that parts only open at 8:30 so I had to wait, 8:40 was the first time someone could help me, but he didn't know the part numbers and couldn't find the battery. Eventually someone else finds a battery, but they can't tell me if it'll work, and they charged me R1,380.... What's the point of having a dealer network if they can't even check if a part is right for your bike?
0 replies
39 months ago
False advertising!
On the Burger King Website they currently advertise (Under Offers) a "2 for 110 meals" offer, it states: "For only R110.00, enjoy two medium meals. And we're providing you options between our fan favourites! Choose between a Big King® medium meal, Original Chicken medium meal or a Whopper® medium meal." This is not available on UberEats or Mr. D, so we went in-store in order to purchase this deal. In store they advised that there is no 2 for 110 deal, only a 2 for 135 deal, where you can only have Whoppers and it only comes with one medium chips. Through frustration we opted to take the deal thinking it was an error on our side. After getting back to the office we confirmed the deal is actually still on the Website, but what is worse is we noticed on the slip that we were charged for 4 chip and only received two. Items were charged individually instead of as a deal, and so the person at the counter lied. I cannot see any exclusions on the website that would justify the store refusing to make good on the offer. There were many patrons in store that were extremely frustrated with the levels of service, a few had received the wrong receipts and weren't getting the food they ordered too. Burker King Cresta used to be top notch with customer service, and now they are just a disappointment.
0 replies
42 months ago
Getting an installation appointment is a pain
I signed up with Netstar three and a half years ago, everything went so smooth and without issue. I test the unit as required, and a year ago the unit was not working and Netstar made arrangements to replace it without issue. I WAS very happy with Netstar. After the 3-year mark, and they wanted to fir a new unit. No one called to arrange fitment. After three weeks and three follow ups I managed to set an appointment, gave them a week's notice, booked for 8am. On the phone they told me it was confirmed. 8:30 came and went so I called, and got told I never confirmed, though Netstar never asked for confirmation. They offered me 11am, I explained that it needed to be done by 10am or we must book a new appointment. The planner called me back saying someone could be on site by 9:30, and after discussing it I was guaranteed the car would be ready by 10:15 to use. I explained that I need the car to go to work at 10:15 and it must be done. The tech only arrived at 10, and needless to say it's not ready at 10:15.
132 replies
45 months ago
Online services over charge and under deliver
Mr. Price Online is the most frustrating service I've ever tried to use. A friend has a wedding registry with Mr. Price Home so I went online to see the registry. Since they do not facilitate a delivery to the married couple (like their better competitors) we decided to go instore. FIRST ISSUE, they have a different instore registry than online, and the store cannot "tick the item off" the online list if you buy there. This is beyond me. SO inconvenient. SECOND ISSUE, the online store charges R15 for click and collect. So I must do all the work and the store will charge me for this, I don't know of an online retailer that does this, why charge me for click and collect? Since I want the item ticked off the registry I go with the R15 charge, and here's the kicker, it's a 10 working wait for click and collect! The ****** store has stock. How does it make sense that you are charging me extra to order online and pick up in store, then you make me wait for no reason? The worst part is in order to cancel my order I need an order number that has not been sent to me. FYI Mr. P, I have NOT given you permission to use my contact details for marketing, I only gave you the details as it's required when ordering (which you charge me extra for) so I'm going to loose my S### if you contact me to market anything.
134 replies
61 months ago
Honda Menlyn ignoring CPA and POPI
Shout out to everyone considering purchasing a vehicle from Honda Menlyn... DON'T DO IT! These guys are theives, they will force you to buy a warranty and if you don't, they say that you are waiving your rights to the CPA. What's worse, they'll call you every freaking year to ask you if you are satisfied with your vehicle, despite causing you hell and major financial liability. Every time you ask them to remove your contact details from their system, but they just hang up on you (insult to injury) 3 years later of asking nicely I'm now resorting to social media
0 replies
61 months ago
Honda ignoring CPA and POPI
Shout out to everyone considering purchasing a vehicle from Honda Menlyn... DON'T DO IT! These guys are theives, they will force you to buy a warranty and if you don't, they say that you are waiving your rights to the CPA. What's worse, they'll call you every freaking year to ask you if you are satisfied with your vehicle, despite causing you hell and major financial liability. Every time you ask them to remove your contact details from their system, but they just hang up on you (insult to injury) 3 years later of asking nicely I'm now resorting to social media
0 replies
61 months ago
Telkom stealing data
25 November 2020 I toped up 10GB data on my 40+40 LTE contract and the data was finished within 4 hours and i was not even at home. I checked all connected devices and nothing reported high usage or explained the issue. I called in to ask for help, a rude customer represented refused to log a fault and stated that they cannot log tickets for high usage. I explained that 40GBs lasted 25 days so it's reasonable to expect 10GBs to last at least a week, and I explained that all devices do not show that usage. All I get is an email with BS numbers "proving" the usage. Nothing I can do but buy another bundle. I reset the router, changed my WiFi password to be safe, and carried on with life. On the 24th of this month I toped up 20GB and 14GBs are already gone, again I've checked all devices and nothing shows that usage. I called in to report again, first the agent tells me that I used 600MB between the 28th and 29th, then when the numbers are nowhere close to 14GB, he says his page has refreshed and I actually used 6GBs in one day, again, none of my devices are reporting anywhere close to this. When I look into my history, November's usage dropped from a reported 130GB+ to 90GB, but of course I was never given the data back. No one is willing to help, make suggestions how to change this, or give advice / look into the situation, when I get worked up, the agent just hangs up on me. Don't join Telkom for anything, they have a reporting error and can't track it, it costs the client money, and they won't even look into the fault.
0 replies
63 months ago
Fraudently signing people up to contracts
I got a call from Vodacom Fibre in January 2021, the sales lady wanted to offer me their packages. I mentioned that I wanted to get a quote, I even mentioned that I planned to move house in March and that after that I would want to get fibre. I gave her me next address and we went through the motions to see if there was fibre in the area, ect. I was told a few times that this was just for a quotation and that I didn't need to worry. I was also told that I would be sent to contract terms and a quote so that I could look through the information. At the end of the call the sales lady said that she would open a sales order, I thought this was weird and she said something along the lines of 'don't worry, this is just so that we have the offer on our system, we won't do anything until you send us an email saying that you want the fibre' I reminded her that I won't need Fibre until after my move in March and she said that when I was ready i would be there. I never received the quote, and I never received the contract wording. Several days after this I get an sms saying that my sales order is being processed, immediately after I get an sms saying that my router will be handed to a courier company. I called Vodacom fibre and got given the run around, 3 calls and probably 5 departments later I end up with someone that tells me a cancellation will take 48 hours, I explained that I never asked for the product, and also that they were going to deliver it to someone else, I was reassured that it'll be sorted in 48 hours. The next day I get an sms, they've handed my router over for delivery, I call again, this time I am told it'll take 30 days to process a cancellation and that no one had even been assigned my query. I email 'frauddisputes@vodacom.co.za' as per sms and I get a return saying the address does not exist. Ram calls, they want to deliver, I cancel the delivery, they called another 3 times to confirm my cancellation. 4 days later my query is closed without them contacting me and I get an email saying "you can reject the delivery or you may accept it and we can send a request to pick it up" It seems that everyone is hiding from the fact that I was signed up to a contract I didn't want, didn't agree to, and didn't even get to see. Fraudulently forcing your client's into taking your product is shocking, and if it weren't for the CPA I'd probably have to face financial liability. I want to know what Vodacom intends to do about this, because I'm sure they've managed to confuse a lot of their clients into taking unwanted products with this new sales tactic
168 replies
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5 Star
5 (19.23076923076923%)
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1 Star
21 (80.76923076923077%)