Incompetence in Service department

Today when I was about to start my car it gave problem s, and I called Kia Silverlakes service department and I was assited by young female, we spoke same language Setswana. I told her that my car has a problem with Malfunction indicator lamp. She asked for my cellphone number and she told me that my car was serviced by Hatfield and I should call Hatfield branch. ***********. She should have just given me Kia Road Assistant number. Then I called Hatfield, Ashanti assisted me by just giving me Road Assistance number and the problem was solved. Thank you Ashanti for you help. My worries is an the Services I got at Services department Silverlakes. The girl is *********** and did not want to do her job. And apparently when I call road Assistant the car was booked to Silverlakes where I did not get help at first approach. (1st call). Just forgot to take the girl's name.