Poor Service

All was fine at Kia Silver lakes until I took my car for a warranty related issue with my tow bar. Vehicle is a 2022 kia SUV and it has a Kia installed tow bar, 1 year down the line tow bar harness is dead, causing issues on the brake light and blinker. Guess what I am told it needs replacement pay 20k or go home. Took the car elsewhere issue is fixed free of charge. Will never set foot at Kia Silver lakes even if they are 1 street away from my little hut.