KS
KIA Springfield Park, Durban
Unclaimed Business
KS
KIA Springfield Park, Durban
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
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Ayanda D
1 reviews | Active since Jan 2020
3 Apr 2025, 10:45
Absolutely Disgusted with Kia Springfield’s Service
I purchased a Kia Rio from Kia Springfield on October 29, 2022, and from day one, I experienced nothing but poor service, dishonesty, and sheer disregard for customer care. 1. Faulty Car from Day One – On the day of collection, I discovered that the driver’s door hinges were faulty. I was promised it would be fixed within a week—this never happened. 2. Missing Spare Keys & License Plate Delays – I was assured that my spare keys and number plates would be ready within a week. Weeks passed, and I had to chase them for a whole month before I finally received what I had already paid for. 3. ********* Sales Practices – The salesman Patrick Memela and then-sales manager Zulfikar Shalk provided absolutely ********** service. Their attitude was dismissive, and they had no regard for customer satisfaction. I eventually stopped using this dealership entirely. 4. Paint Issues & Undisclosed Vehicle History – Recently, I took my car for service at Kia Umhlanga, where I was shocked to learn that the car’s paint is fading—an indication that the original factory paint was NOT used. Further inspections revealed that this demo car had undergone previous work, something that was NEVER disclosed to me at the time of purchase. 5. Failure to Address the Issue – On March 30, 2025, I went back to Kia Springfield and spoke to Patrick, who admitted he did not disclose any prior work on the vehicle. I was referred to the current sales manager, Trevor Pillay, who observed the car, took photos, and promised to follow up by April 1, 2025. He did not even take the VIN number—a clear sign that this was never going to be taken seriously. 6. Ignored & Disrespected Again – No follow-up call, no update, nothing! When I called Trevor on April 3, 2025, he brushed me off, stating that they were told no work had been done on the car, despite physical proof to the contrary. His response was dismissive, saying, "You bought this car two years ago, you can't complain now." Excuse me?! So if the paint fades due to their poor practices, it's my fault that it didn’t happen within seven days? This dealership has been nothing but a nightmare from the start. The dishonesty, negligence, and lack of accountability from Kia Springfield are appalling. I would strongly urge anyone considering buying a vehicle from them to think twice. If you want a dealership that values honesty and customer service, stay far away from Kia Springfield! I will be escalating this issue further.
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Ayanda D
1 reviews | Active since Jan 2020
3 Apr 2025, 10:45
Absolutely Disgusted with Kia Springfield’s Service
I purchased a Kia Rio from Kia Springfield on October 29, 2022, and from day one, I experienced nothing but poor service, dishonesty, and sheer disregard for customer care. 1. Faulty Car from Day One – On the day of collection, I discovered that the driver’s door hinges were faulty. I was promised it would be fixed within a week—this never happened. 2. Missing Spare Keys & License Plate Delays – I was assured that my spare keys and number plates would be ready within a week. Weeks passed, and I had to chase them for a whole month before I finally received what I had already paid for. 3. ********* Sales Practices – The salesman Patrick Memela and then-sales manager Zulfikar Shalk provided absolutely ********** service. Their attitude was dismissive, and they had no regard for customer satisfaction. I eventually stopped using this dealership entirely. 4. Paint Issues & Undisclosed Vehicle History – Recently, I took my car for service at Kia Umhlanga, where I was shocked to learn that the car’s paint is fading—an indication that the original factory paint was NOT used. Further inspections revealed that this demo car had undergone previous work, something that was NEVER disclosed to me at the time of purchase. 5. Failure to Address the Issue – On March 30, 2025, I went back to Kia Springfield and spoke to Patrick, who admitted he did not disclose any prior work on the vehicle. I was referred to the current sales manager, Trevor Pillay, who observed the car, took photos, and promised to follow up by April 1, 2025. He did not even take the VIN number—a clear sign that this was never going to be taken seriously. 6. Ignored & Disrespected Again – No follow-up call, no update, nothing! When I called Trevor on April 3, 2025, he brushed me off, stating that they were told no work had been done on the car, despite physical proof to the contrary. His response was dismissive, saying, "You bought this car two years ago, you can't complain now." Excuse me?! So if the paint fades due to their poor practices, it's my fault that it didn’t happen within seven days? This dealership has been nothing but a nightmare from the start. The dishonesty, negligence, and lack of accountability from Kia Springfield are appalling. I would strongly urge anyone considering buying a vehicle from them to think twice. If you want a dealership that values honesty and customer service, stay far away from Kia Springfield! I will be escalating this issue further.
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Nadine S
1 reviews | Active since Jan 2020
11 Feb 2025, 12:59
Rachel Solomon
Kia was bought last year and as we did the registration and numberplates in Gauteng they had to reimburse us. The way in which the sales person Rachel Solomon, spoke to me now was totally unacceptable. I have never in my life encountered such a rude and unhelpful person. She is making me jump through hoops now to get my money back for a service that they did not provide.
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Nadine S
1 reviews | Active since Jan 2020
11 Feb 2025, 12:59
Rachel Solomon
Kia was bought last year and as we did the registration and numberplates in Gauteng they had to reimburse us. The way in which the sales person Rachel Solomon, spoke to me now was totally unacceptable. I have never in my life encountered such a rude and unhelpful person. She is making me jump through hoops now to get my money back for a service that they did not provide.
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Simamisa B
1 reviews | Active since Jan 2020
19 Feb 2024, 10:58
Bad Treatment and *****ulent Activities From KIA Springfield
I will try to summarize a long story. I stay in JHB and I saw a Grand i10 maroon advertised by KIA Springfield - Durban at R199 000 on their website and I was interested and proceeded to enquire. A salesman named Siphamandla was happy to assist me and during my inquiry, he promised to sell the car at R175 000 plus admin, totalling to R180 000. I was happy with that deal and we started the process of financing. My finance was approved on Tuesday the 6th of February 2024. The same day I booked a flight to Durban to collect my car. Just when I was about to head to the airport I got a call from Sphamandla (salesman) saying the maroon Grand i10 has an air condition problem so he would like to sell me a Silver one with the same deal. After considering all my options I agreed. When I got to Durban the same Tuesday Sphamandla came back to say Silver Grand i10 also had a gear mechanical problem, and he asked that we go back to the maroon Grand i10 car deal because fixing the aircon would be quicker than fixing the gear issue. I agreed and we spoke to his manager and his manager (Eugene) promised the delivery of the car on Wednesday the following day and they sent my OTP. On Wednesday Sphamandla told me the car was not ready and would be ready Thursday, Thursday the car was still not ready and I was promised that it would be ready by Friday. This was a huge inconvenience as I was incurring accommodation and transport costs due to this delay. On Friday 9am Sphamandla came to collect me for the delivery of the maroon Grand i10. I got there and went straight to their finance office and Farrah was assisting with the signing of my contract. At this point, no one has communicated anything to the extent of changes in the deal or price. I was given the finance contract to sign and before I could sign I checked the price and boom the price went up to now R195 000 incl. admin, R15k more than what was initially agreed between all parties involved in the sale. The problem started there as I told them this is not what we agreed on. I was called to the manager's office (Eugene) and he did not even apologize for inconveniencing me by keeping me in Durban for this long. He is now trying to change the deal and lying in the process that I was never given R180 000 on the maroon car (I have an OTP and WhatsApp conversations on this). I told him I had proof of the initial deal and the fact that no one told me about the change in our deal, which I had to find out when I was signing is *****ulent as it seems they were hoping I wouldn't notice this prior to signing. The dealership made it clear that they would not honor their deal so I escalated this issue to KIA SA head office - Customer Care www.kia.co.za I spoke to Queen Mothoane, whom I believe tried her best to help and I also spoke to Kefentse Molokoane. While I was in communication with these ladies, a salesman whose name I did not catch said I was wasting my time contacting Head Office because there was nothing they could do. KIA Springfield is apparently untouchable and even the Head Office has no power over them. At least after escalating to Head Office, they agreed to bring the deal back to R185 000, not the agreed deal of R180 000. I was still not happy because I could not understand why I needed to pay R5000 more when I had everything on paper showing what our deal was. I was in that office from 9am Friday until 7pm. Around 4pm I spoke to Kefentse from Head Office and I told her that I would accept the R185 000 deal, she promised me to still push the issue to management and hopefully get me a refund for my R5000. I went back to the finance office to sign, and again when I was about to sign, the amount was now more than R195 000, which was the amount I was disputing all day. At this point, they had wasted my day and my time and it was becoming clear that they are not interested in selling me this car. Eugene went to fetch his boss (Mohamed) whom was very rude and condescending towards me, telling me there was nothing that Head Office could do. I started recording him and he started running and avoiding repeating his words. He left me there and went home. He told me he does not care how I survive in Durban and that is not his business. They called the police on me because I was there till 7pm and they wanted to go home. Head office got back to me after following up the following week and they told me that KIA Springfield will not compensate me for the costs of food and accommodation incurred whilst I was in Durban, that they will only refund me my flight. Even today I do not have my refund. I have a # Case 0000003825 with KIA SA customer service. My next step is to write to the RMI and Ombudsman. I do not believe people can treat clients like this with no consequences. If that does not help I am going to court because I have all the evidence, I have OTP's, I have WhatsApp conversations, and I have emails and recordings.
Helpful (0)
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Simamisa B
1 reviews | Active since Jan 2020
19 Feb 2024, 10:58
Bad Treatment and *****ulent Activities From KIA Springfield
I will try to summarize a long story. I stay in JHB and I saw a Grand i10 maroon advertised by KIA Springfield - Durban at R199 000 on their website and I was interested and proceeded to enquire. A salesman named Siphamandla was happy to assist me and during my inquiry, he promised to sell the car at R175 000 plus admin, totalling to R180 000. I was happy with that deal and we started the process of financing. My finance was approved on Tuesday the 6th of February 2024. The same day I booked a flight to Durban to collect my car. Just when I was about to head to the airport I got a call from Sphamandla (salesman) saying the maroon Grand i10 has an air condition problem so he would like to sell me a Silver one with the same deal. After considering all my options I agreed. When I got to Durban the same Tuesday Sphamandla came back to say Silver Grand i10 also had a gear mechanical problem, and he asked that we go back to the maroon Grand i10 car deal because fixing the aircon would be quicker than fixing the gear issue. I agreed and we spoke to his manager and his manager (Eugene) promised the delivery of the car on Wednesday the following day and they sent my OTP. On Wednesday Sphamandla told me the car was not ready and would be ready Thursday, Thursday the car was still not ready and I was promised that it would be ready by Friday. This was a huge inconvenience as I was incurring accommodation and transport costs due to this delay. On Friday 9am Sphamandla came to collect me for the delivery of the maroon Grand i10. I got there and went straight to their finance office and Farrah was assisting with the signing of my contract. At this point, no one has communicated anything to the extent of changes in the deal or price. I was given the finance contract to sign and before I could sign I checked the price and boom the price went up to now R195 000 incl. admin, R15k more than what was initially agreed between all parties involved in the sale. The problem started there as I told them this is not what we agreed on. I was called to the manager's office (Eugene) and he did not even apologize for inconveniencing me by keeping me in Durban for this long. He is now trying to change the deal and lying in the process that I was never given R180 000 on the maroon car (I have an OTP and WhatsApp conversations on this). I told him I had proof of the initial deal and the fact that no one told me about the change in our deal, which I had to find out when I was signing is *****ulent as it seems they were hoping I wouldn't notice this prior to signing. The dealership made it clear that they would not honor their deal so I escalated this issue to KIA SA head office - Customer Care www.kia.co.za I spoke to Queen Mothoane, whom I believe tried her best to help and I also spoke to Kefentse Molokoane. While I was in communication with these ladies, a salesman whose name I did not catch said I was wasting my time contacting Head Office because there was nothing they could do. KIA Springfield is apparently untouchable and even the Head Office has no power over them. At least after escalating to Head Office, they agreed to bring the deal back to R185 000, not the agreed deal of R180 000. I was still not happy because I could not understand why I needed to pay R5000 more when I had everything on paper showing what our deal was. I was in that office from 9am Friday until 7pm. Around 4pm I spoke to Kefentse from Head Office and I told her that I would accept the R185 000 deal, she promised me to still push the issue to management and hopefully get me a refund for my R5000. I went back to the finance office to sign, and again when I was about to sign, the amount was now more than R195 000, which was the amount I was disputing all day. At this point, they had wasted my day and my time and it was becoming clear that they are not interested in selling me this car. Eugene went to fetch his boss (Mohamed) whom was very rude and condescending towards me, telling me there was nothing that Head Office could do. I started recording him and he started running and avoiding repeating his words. He left me there and went home. He told me he does not care how I survive in Durban and that is not his business. They called the police on me because I was there till 7pm and they wanted to go home. Head office got back to me after following up the following week and they told me that KIA Springfield will not compensate me for the costs of food and accommodation incurred whilst I was in Durban, that they will only refund me my flight. Even today I do not have my refund. I have a # Case 0000003825 with KIA SA customer service. My next step is to write to the RMI and Ombudsman. I do not believe people can treat clients like this with no consequences. If that does not help I am going to court because I have all the evidence, I have OTP's, I have WhatsApp conversations, and I have emails and recordings.
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Replies (0)GF
Graeme F
1 reviews | Active since Jan 2020
15 Feb 2024, 10:16
KIA Springfield Park Disappointed Service
Purchased KIA Picanto from salesman Mbusi but service given before signing OTP has been very disappointing. Vehicle was not ready when told it would be! When checking car before purchasing the floor mats were there and received car without floor mats, was told that they were maybe left at valet services. Was told by Mbusi that vehicle had spare key but when collecting vehicle there was no key issued. Vehicle registration was only finalised today before temporary license expires tomorrow.
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Graeme F
1 reviews | Active since Jan 2020
15 Feb 2024, 10:16
KIA Springfield Park Disappointed Service
Purchased KIA Picanto from salesman Mbusi but service given before signing OTP has been very disappointing. Vehicle was not ready when told it would be! When checking car before purchasing the floor mats were there and received car without floor mats, was told that they were maybe left at valet services. Was told by Mbusi that vehicle had spare key but when collecting vehicle there was no key issued. Vehicle registration was only finalised today before temporary license expires tomorrow.
0
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