SB
Simamisa B
Active since Dec 2020
15
Reviews
0
Industries
Reviews
15 reviews11 months ago
Re: [#842974663] Terrible experience with Vito
Still no action regarding my unfair service received
58 replies
11 months ago
Terrible experience with Vito
First, I would like to say I did complain to King Shaka international airport manager upon returning the car and the manager promised to escalate my case and to this day I haven’t received any feedback from Woodford. I followed up with an email, still no feedback. I have concluded that this is the level of service they provide to customers. I hired a Vito to travel to Eastern Cape with my family from Durban. However the car I was given, was terrible . I am not even sure why you still have a car in that condition in your fleet. I hired a Mercedes Benz- Vito from the 26th April to 29th April. The car air condition was faulty- people at the back could not feel it, for them to feel it, I had to put it on maximum and be cold so that they can get some cool air. Radio was also faulty, only front seat could hear the music and we needed to put it on maximum for the people at the back to hear a bit of the sound. Lights were faulty- only one side was working and even the working side was not bright (need to change the light cover). I was driving to Eastern Cape and at night. I didn’t feel safe at all as I had to drive with bright.
58 replies
15 months ago
Never buy RENEW TECH PLAN from SA Vehicle Maintenance, It’s a ****
Please be warned South Africa of SA Vehicle Maintenance company (SAVM). This company is a ****. Never buy their vehicle maintenance products. They will sell you dream and when it is time to claim, they will give you run around an and deny ever making those promises. Story short A consultant named Keelan Devereux contacted me to see me maintenance services package. I have been avoiding buying these products due to limitations that comes with it and this consultant told me on the phone and calls are recorded that their service works deferent. He said if you do not claim in that quarter your benefit are curried over to the next quarter and double up. Over 12 months you will have the total of all your benefits available to you. I bought the product for 3 cars. I was avoiding claiming small things and I thought I will claim all at once, now I want to claim and I am being told my claim is over a quarter benefit allowance. I have been in back and forth with these guys since last year asking them to give me my recording when this consultant was selling me the product. They busy sending wrong recording, I don’t know if they deleted the recording I am referring to. There is a recording on the 5th of December 2023 before 12:46 and there is a recording on the 29th of January 2024 between 14:00 and 3:30pm that they don’t want to share. Told them to not debit my account until this issue is resolved, guess what they went and debit my account and they don’t want to refund. South Africa you are warned, don’t be a victim like me. Do not buy this product. I will Ofcoz escalate this issue to OMBUDSMAN, I will not go down without a fight.
53 replies
26 months ago
Bad Treatment and *****ulent Activities From KIA Springfield
I will try to summarize a long story. I stay in JHB and I saw a Grand i10 maroon advertised by KIA Springfield - Durban at R199 000 on their website and I was interested and proceeded to enquire. A salesman named Siphamandla was happy to assist me and during my inquiry, he promised to sell the car at R175 000 plus admin, totalling to R180 000. I was happy with that deal and we started the process of financing. My finance was approved on Tuesday the 6th of February 2024. The same day I booked a flight to Durban to collect my car. Just when I was about to head to the airport I got a call from Sphamandla (salesman) saying the maroon Grand i10 has an air condition problem so he would like to sell me a Silver one with the same deal. After considering all my options I agreed. When I got to Durban the same Tuesday Sphamandla came back to say Silver Grand i10 also had a gear mechanical problem, and he asked that we go back to the maroon Grand i10 car deal because fixing the aircon would be quicker than fixing the gear issue. I agreed and we spoke to his manager and his manager (Eugene) promised the delivery of the car on Wednesday the following day and they sent my OTP. On Wednesday Sphamandla told me the car was not ready and would be ready Thursday, Thursday the car was still not ready and I was promised that it would be ready by Friday. This was a huge inconvenience as I was incurring accommodation and transport costs due to this delay. On Friday 9am Sphamandla came to collect me for the delivery of the maroon Grand i10. I got there and went straight to their finance office and Farrah was assisting with the signing of my contract. At this point, no one has communicated anything to the extent of changes in the deal or price. I was given the finance contract to sign and before I could sign I checked the price and boom the price went up to now R195 000 incl. admin, R15k more than what was initially agreed between all parties involved in the sale. The problem started there as I told them this is not what we agreed on. I was called to the manager's office (Eugene) and he did not even apologize for inconveniencing me by keeping me in Durban for this long. He is now trying to change the deal and lying in the process that I was never given R180 000 on the maroon car (I have an OTP and WhatsApp conversations on this). I told him I had proof of the initial deal and the fact that no one told me about the change in our deal, which I had to find out when I was signing is *****ulent as it seems they were hoping I wouldn't notice this prior to signing. The dealership made it clear that they would not honor their deal so I escalated this issue to KIA SA head office - Customer Care www.kia.co.za I spoke to Queen Mothoane, whom I believe tried her best to help and I also spoke to Kefentse Molokoane. While I was in communication with these ladies, a salesman whose name I did not catch said I was wasting my time contacting Head Office because there was nothing they could do. KIA Springfield is apparently untouchable and even the Head Office has no power over them. At least after escalating to Head Office, they agreed to bring the deal back to R185 000, not the agreed deal of R180 000. I was still not happy because I could not understand why I needed to pay R5000 more when I had everything on paper showing what our deal was. I was in that office from 9am Friday until 7pm. Around 4pm I spoke to Kefentse from Head Office and I told her that I would accept the R185 000 deal, she promised me to still push the issue to management and hopefully get me a refund for my R5000. I went back to the finance office to sign, and again when I was about to sign, the amount was now more than R195 000, which was the amount I was disputing all day. At this point, they had wasted my day and my time and it was becoming clear that they are not interested in selling me this car. Eugene went to fetch his boss (Mohamed) whom was very rude and condescending towards me, telling me there was nothing that Head Office could do. I started recording him and he started running and avoiding repeating his words. He left me there and went home. He told me he does not care how I survive in Durban and that is not his business. They called the police on me because I was there till 7pm and they wanted to go home. Head office got back to me after following up the following week and they told me that KIA Springfield will not compensate me for the costs of food and accommodation incurred whilst I was in Durban, that they will only refund me my flight. Even today I do not have my refund. I have a # Case 0000003825 with KIA SA customer service. My next step is to write to the RMI and Ombudsman. I do not believe people can treat clients like this with no consequences. If that does not help I am going to court because I have all the evidence, I have OTP's, I have WhatsApp conversations, and I have emails and recordings.
0 replies
33 months ago
A Bank that does not care - Nedbank. My Ref 67362558
Your own bank robs you! I went to the ATM to withdraw cash. The ATM swallowed my card. This happened around load shedding. I called immediately and a male consultant helped me to block and cancel my card, he told me to go to the bank and request a new card, free of charge simce this was not my fault. I went to the bank for my replacement card (campus Square branch), and i was told that if i order at the branch i was have to pay. I explained what have happened and the lady said i need to order online for free. She ordered online for me. I went and collected my card, next thing i am being charged R150. Logged a case and the agent name who helped me was Water, Walter was rude, not professional at all. The agent escalated my case and even gave me reference number 67362558. It has be almost a month with no contact from the manager, no one has followed up on my case, nothing. I followed up and i was promised a feedback and to this day, nothing. My money is not refunded. Is this legal? I see they never respond to our complaints . How can a bank not care about thier people and do we even trust these guys with our finances? The assistance received is pathetic. This is not the first person I know that this happened to. Do not blank with @nedbank i will escalate this to my lawyers, its a small money but i can about the principle. I am definitely changing this bank like i have mentioned to the agent that if they charging me for replacing my card they should just close my account but they **** and said it is free so that i dont close my account. I will be making a case. You will not understand this until you affected.
0 replies
39 months ago
Planet fitness is a scam
Planet Fitness is a scam. I believe Planet fitness took advantage of me because they knew Discovery won't do anything to defend me. I believe they are working together to sell people null and void contracts. Planet fitness sold me a deal to gym in 2 clubs, that deal made me to cancel my virgin active membership and paid cancelation fees and paid joining fees only to be told later on that Vitality does not support that deal. I want my deal that they sold to me, or they pay all my financial loses and get me the deal that the virgin active was offering me later on to get me back. I will sue both Discovery Vitality and Planet Fitness Vitality has been promising to fix this and December I had access and I thought everything was fixed. Now I can't access my second gym again and they telling me it is either I go national or one club and they don't care.
0 replies
39 months ago
Vitality, together with Planet Fitness, scammed me
Discovery failed me. I believe Planet fitness took advantage of me because they knew Discovery won't do anything to defend me. I believe they are working together to sell people null and void contracts. Planet fitness sold me a deal to gym in 2 clubs, that deal made me to cancel my virgin active membership and paid cancelation fees and paid joining fees only to be told later on that Vitality does not support that deal. I want my deal that they sold to me, or they pay all my financial loses and get me the deal that the virgin active was offering me later on to get me back. I will sue both Discovery Vitality and Planet Fitness Vitality has been promising to fix this and December I had access and I thought everything was fixed. Now I can't access my second gym again and they telling me it is either I go national or one club and they don't care.
132 replies
43 months ago
Virgin Active Braamfontein refusing to refund and head office failing to act.
On the 18th of August my wife and I signed up for vitality at Braamfontein. The sales agent (Andrew) whom was helping us, made a mistake of loading my wife as dependent and instead of Spouse. They didn't even care to follow-up and check our registration. I will call almost every after 2 days to ask about the status and they will just say, processing, meanwhile they processed it wrong. After 2 weeks they finally checked and find out that Andrew processed it wrong, that time it was too late because the debit order was set to go off at my wife's account. They debited my wife R610, instead of R72. R610 because they didn't even convert my wife's membership from premium to club. They then told us to come back and sign the registration because they had to fix it. They told he they will refund us for the debit order. Waited for refund, calling every second day as usual, my wife even called head office, no one is doing anything about it. The club keeps lying that the refund is being processed Virgin Active Braamfontein is the worst 😫 and even head office is not doing anything After this I am calling Consumer Ombudsman and I am reporting this. If they do not help, I am escalating to my lawyers
0 replies
44 months ago
Kgothatso refused to send the request to close my account. Terrible service FNB
I just had the most terrible experience from Kgothatso from FNB online urgent. He was rude and not willing to help. I want to close my credit card account and this person will not send the request to credit card department. My wife send the same request, some time as me and her request was processed and she has her response that her account will be closed in 3 days. FNB Continues to disappoint, the very reason I have to move my account. I do not recommend FNB anymore Kgothatso decided to ignore me and I did not get help. FNB really need to improve the service. I loved FNB, I really thought there was no bank like it, now I hate it. Even my wife is changing banks. Do something about Kgothatso because he cannot be dealing with people like that
74 replies
55 months ago
FNB is a scam
Hello Peter FNB again. I would like to complain about thier useless service. I had a contract with Gym company and it was 2 years contract. It ended March 2021. Now gym company is claiming that my contract was 3 years. I am saying to them give me my contract where I signed up for 3 years, they not providing. I asked FNB to stop the debit order last month and they said it will not happen again. They charged me for that. This month the debit order went off my account again. I am asking them to reverse, they saying they can't without charges. Is this a scam. Every month I will be paying dispute charges because gym company wont stop debiting my account. How is this fair. I am changing this useless bank. If I cant trust them to look after my few rands, how will they look after my millions Useless FNB. I want my money back and I am paying no charges because I was promised that this debit order will not happen again
106 replies
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