SA Vehicle Maintenance (SAVM)
Verified Business
SA Vehicle Maintenance (SAVM)
Verified Business
157 Reviews (last 12 months)
Responds in 16 hours 42 min
AI Review Summary
Based on recent customer reviews, SA Vehicle Maintenance (SAVM) presents a deeply polarised customer experience. While a segment of customers praise quick claim approvals and friendly individual consultants, the majority report frustrating delays, poor communication, and claims rejected on technicalities. The business struggles most with claims processing timelines and responsiveness, which significantly undermines customer trust and perceived value across all service dimensions.
Top Strengths:
- •Staff & Service Quality: Several consultants are praised by name for exceptional dedication, including Tinyiko, Lerato, Nicole, Senzile, and Tshilo. When customers reach the right person, resolution often follows quickly.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
4.9Trustindex Rating
#11Ranked In Warranty & Service Plans
16 hours 42 minutesAverage Time To Reply
-39 NPSRecommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 21 hours 27 min to reply
TrustIndex
4.9
Score
Ranking
#11
in Warranty & Service Plans
Avg Reply
16 hours 42 minutes
NPS Score
-39
Recommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 21 hours 27 min to reply
Review Distribution
2.3|157 Reviews
May '25 - Apr '26
5(24.7%)
4(6.5%)
3(5.2%)
2(3.3%)
1(60.4%)
5(24.7%)
4(6.5%)
3(5.2%)
2(3.3%)
1(60.4%)
Recent reviews (157)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Nthabiseng
1 reviews | Active since Jan 2020
18 Mar 2026, 17:11
The experience was good
The experience was good.my car is still with the repairer though
Helpful (0)
|Replies (0)N
Nthabiseng
1 reviews | Active since Jan 2020
18 Mar 2026, 17:11
The experience was good
The experience was good.my car is still with the repairer though
0
Replies (0)SG
Sivi G
1 reviews | Active since Jan 2020
11 Mar 2026, 10:50
Disgusting customer service
Put a claim through in November with savm, still waiting for my claim to either be approved or declined. Sent numerous emails to customer care and service consultants but they dont respond. Rather opt for a bidvest policy where your installments are cheaper and you get a better service.
Helpful (0)
|Replies (0)SG
Sivi G
1 reviews | Active since Jan 2020
11 Mar 2026, 10:50
Disgusting customer service
Put a claim through in November with savm, still waiting for my claim to either be approved or declined. Sent numerous emails to customer care and service consultants but they dont respond. Rather opt for a bidvest policy where your installments are cheaper and you get a better service.
0
Replies (0)T
LM
Lebogang M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:52
Zero Stars
If I could give them a zero I would. Terrible service. Lodged a claim, went to a repairer (who is not close to me by the way) for a quote. Sent all necessary documents within 24hrs of making a claim. Did not receive any response from savm after a week. I called in only to be told my pictures are not clear enough for them (no problem) I took more pictures and sent them to them on that very same day. Again I receive no feedback from them I call in after another week this time to be told they can’t zoom into the picture of the damage and I need to send them a picture again. Which I did. Again no feedback. It’s been over month since lodging the claim. I have called them on 3 separate occasions and sent an email and I’ve received no help. Would not recommend them to anyone.
Helpful (0)
|Replies (0)LM
Lebogang M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:52
Zero Stars
If I could give them a zero I would. Terrible service. Lodged a claim, went to a repairer (who is not close to me by the way) for a quote. Sent all necessary documents within 24hrs of making a claim. Did not receive any response from savm after a week. I called in only to be told my pictures are not clear enough for them (no problem) I took more pictures and sent them to them on that very same day. Again I receive no feedback from them I call in after another week this time to be told they can’t zoom into the picture of the damage and I need to send them a picture again. Which I did. Again no feedback. It’s been over month since lodging the claim. I have called them on 3 separate occasions and sent an email and I’ve received no help. Would not recommend them to anyone.
0
Replies (0)cT
charlotte T
1 reviews | Active since Jan 2020
6 Mar 2026, 15:13
Pathetic to say the least
The service here is very poor it is as if we are asking for a free service whereas it is paid. The first time i put in a claim i had to follow numerous times until i received the declined outcome. This time they kept requesting information that was supposed to be provided by the repairer, i then sent all the info required but to date no one has responded. I followed up with the team leader but nothing is yet done. You have a very disorganized and *********** team!!!
Helpful (0)
|Replies (0)cT
charlotte T
1 reviews | Active since Jan 2020
6 Mar 2026, 15:13
Pathetic to say the least
The service here is very poor it is as if we are asking for a free service whereas it is paid. The first time i put in a claim i had to follow numerous times until i received the declined outcome. This time they kept requesting information that was supposed to be provided by the repairer, i then sent all the info required but to date no one has responded. I followed up with the team leader but nothing is yet done. You have a very disorganized and *********** team!!!
0
Replies (0)KM
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Nonhlanhla
1 reviews | Active since Jan 2020
20 Feb 2026, 10:06
Good service
Good service. My query was resolved on the first attempt and the consultant was nice and professional
Helpful (0)
|Replies (0)N
Nonhlanhla
1 reviews | Active since Jan 2020
20 Feb 2026, 10:06
Good service
Good service. My query was resolved on the first attempt and the consultant was nice and professional
0
Replies (0)