BEEN PAYING FOR 4 YEARS AND NOW THAT IM CLAIMING THERE ARE ISSUES

Greetings

I bought a KIA RIO TEC 1.4 in February 2018 at KIA DURBAN and was assisted by Justin Naidoo. It had a Service plan and Warranty to last me 5 years included on it so i chose them. As It was my first time buying a car and no one at home ever owned a car i had fears that i might mess it up somehow due to less experience and i was advised by Justin and his boss, whom i cant remember her name but it was a white ethnic lady that i must take an extended warranty. They showed me a chart with all the parts that KIA WARRANTY covers and said all the ones not enlisted for KIA will be covered by the extended warranty and of-course it will increase my instalment a bit, so if i were to burn anything ill be covered and i was relieved so i took it.

4 years later, i've experienced a problem with my clutch and starter motor so i called KIA since from my knowledge they gave me the extended warranty so i needed to claim and get assistance but i was told i will need to call "SA WARRANTY" at that moment i was confused cause i never knew it was a different company to assist me so i did just that and called you guys and the guy that i spoke to on 01/08/2022 said that i must find road assistance and take it to KIA and they will assist from there but i should be aware that there's a limit on amounts to be spent on parts and then said KIA should know if im still covered, confused i call KIA again and the lady says the same thing they said before that i can bring the car but it is SA WARRANTY who will cover all costs so i did just that.

2 Days later i receive a call from KIA DURBAN saying SA WARRANTY doesn't want to pay for 1 of the parts so i will need to call them directly and ask because according to their knowledge i should be covered by them with that part cause they dont cover it as they had informed me before. so i call in to SA WARRANTY this morning and i find this rude guy who asks me "what did i sign for? i shouldve known what im signing for" yet i had explained what was explained to me in regards to this yet he patronises me as if i cant use my brains. i was eventually transferred to Nozipho who then informed of different policies now which i was never informed about.

I was told all that the KIA warranty does not cover will be covered by this policy that im taking, which is why i added it in the first place considering it was an extra cost. i've been at ease all along knowing i am covered... 4 years of paying!!!! and now that i am claiming i am hearing all different stories? i am being told of certain few parts? i am being told of different policies? diagnosis fee? Things that were never mentioned to me before i even took this.. who is going to pay for all these things? Me? The one who has been paying for 4 years for nothing?

how do you sell to someone and not inform them of all the details that could hinder them when making a claim? why blindside me into thinking i will be safe and covered with you yet it is not true? why not be transparent as an established company?

so please kindly sort this out amicably, as even now it is an extra cost not to have a car in my possession.

Regards Sibusisiwe 0843701610