Active since Jun 2016
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29 reviews36 months ago
HOW HARD IS IT TO DO A SIM SWAP AT TELKOM? 2 WEEKS???? HAIBOOOO
I have a few products with Telkom and have encountered the worst service in the few months that I've been with them, it first started with payments that were more than what we had agreed on, I kept calling their call centre enquiring about this, eventually resorted to reversing the amounts which than backfired on my end so I ended up paying even though there was no clarity on those amounts. AND I THOUGHT THAT WAS THE WORST!!!! on the 14th of April I went into their branch in Musgrave because I needed to do a sim swap on my uncapped sim for my business and to my unfortunate experience was so ill mannered, I was behind payment so she said it in such a rude manner... same as a cashier shouting your CARD DECLINED SISI!!!! I made payment same time to avoid delay and she then told me after that no your proof of payment means nothing.. you still need to wait for it to clear which meant I needed to come back on Monday... so Monday I decided to call the lady who had assisted me the first time around and unfortunately she was not at work so she asked to assist the next day which was Tuesday and Tuesday she postponed to Wednesday... so many days already so I decided to go there myself on Wednesday and on that day she said she started my process but I will need to come back the next day ... next day she Ignored my calls... Friday she gave me an excuse of the back office not responding or attending my case.. Monday ignores my calls and then texts me calling me by a wrong name, how rude... and when she calls she asks me for more documents that she claims are outstanding.. still calling me by the wrong name mind you... how am I to trust someone who doesn't even remember whom are they serving as a client? today I go to the branch again and still I am told they will send an email and see if I can be assisted... HOW HARD IS IT TO DO A SIM SWAP AT TELKOM GUYS???? MORE THAN A WEEK AND AHALF, REALLY? I AM BEYOND DISSAPOINTED AT YOUR CUSTOMER SERVICE!!! ITS PURE JOKE!!!
0 replies
42 months ago
We made an arrangement but they are still deducting above our agreed R3000.
Cell C SO UNPROFESSIONAL AND CROOKS!!! I had 3 contracts with Cell C, 2 cell phones and 1 month to month data and i finished the 1st one in february. and when the 2nd cellphone was ending they started calling me to upgrade and told them I won't because I've nothing but bad experience with them. And i also want an iPhone which they do not have and its been years being promised the same thing. They would call almost everyday and u would tell them no, when the contract ends I won't be continuing with them. Last month of the cell contract one lady called and i told her the same thing and she understood ... I then reauested she cancels the contract as its my last month and also cancel my data as i find it very expensive and she agreed. Next they continue deducting on my account and i disputed it. The first month it happened I told them to stop and when i spoke to the guy he is rude and denies anything being canceled... I was previously paying R1343 of which was too much for my financial state... And they are now billing me around R5500 now yet i keep explaining myself... Where am i supposed to get that money and why dont they want to cancel my contract? Why is Cell C so unprofessional though!!!! AFTER THIS COMPLAINT We made an arrangement but they are still deducting above our agreed R3000.
133 replies
42 months ago
UP UNTIL TODAY I HAVE NOT RECEIVED EVEN A PHONECALL FROM MY COMPLAINT
WORST SERVICE AND POOR COMMUNICATION I am dissapointed and confused as to whats dragging so long in terms of sending through ny excess refund cause its been more than 2 weeks now since one of your consultants (Jabulani Chauke) called, and promised 5 working days. i sent the documents on time. And its been months now waiting for this feedback from the insurance as is and now that you have retrieved the money you are still not reimbursing me. Your consultant is always out of the office and when i call for a follow up. When i email he responds days after. Very unprofessional and poor in communication. Other consultants refuse to assist me. I then lodged a complaint here on hellopeter and they then responded saying they will contact me as soon as possible, a week later i still have not received that call.
133 replies
42 months ago
WORST SERVICE AND POOR COMMUNICATION
I am dissapointed and confused as to whats dragging so long in terms of sending through ny excess refund cause its been more than 2 weeks now since one of your consultants (Jabulani Chauke) called, and promised 5 working days. i sent the documents on time. And its been months now waiting for this feedback from the insurance as is and now that you have retrieved the money you are still not reimbursing me. Your consultant is always out of the office and when i call for a follow up. When i email he responds days after. Very unprofessional and poor in communication. Other consultants refuse to assist me.
399 replies
43 months ago
Cell C SO UNPROFESSIONAL AND CROOKS!!!
I had 3 contracts with Cell C, 2 cell phones and 1 month to month data and i finished the 1st one in february. and when the 2nd cellphone was ending they started calling me to upgrade and told them I won't because I've nothing but bad experience with them. And i also want an iPhone which they do not have and its been years being promised the same thing. They would call almost everyday and u would tell them no, when the contract ends I won't be continuing with them. Last month of the cell contract one lady called and i told her the same thing and she understood ... I then reauested she cancels the contract as its my last month and also cancel my data as i find it very expensive and she agreed. Next they continue deducting on my account and i disputed it. The first month it happened I told them to stop and when i spoke to the guy he is rude and denies anything being canceled... I was previously paying R1343 of which was too much for my financial state... And they are now billing me around R5500 now yet i keep explaining myself... Where am i supposed to get that money and why dont they want to cancel my contract? Why is Cell C so unprofessional though!!!!
133 replies
45 months ago
BEEN PAYING FOR 4 YEARS AND NOW THAT IM CLAIMING THERE ARE ISSUES
Greetings I bought a KIA RIO TEC 1.4 in February 2018 at KIA DURBAN and was assisted by Justin Naidoo. It had a Service plan and Warranty to last me 5 years included on it so i chose them. As It was my first time buying a car and no one at home ever owned a car i had fears that i might mess it up somehow due to less experience and i was advised by Justin and his boss, whom i cant remember her name but it was a white ethnic lady that i must take an extended warranty. They showed me a chart with all the parts that KIA WARRANTY covers and said all the ones not enlisted for KIA will be covered by the extended warranty and of-course it will increase my instalment a bit, so if i were to burn anything ill be covered and i was relieved so i took it. 4 years later, i've experienced a problem with my clutch and starter motor so i called KIA since from my knowledge they gave me the extended warranty so i needed to claim and get assistance but i was told i will need to call "SA WARRANTY" at that moment i was confused cause i never knew it was a different company to assist me so i did just that and called you guys and the guy that i spoke to on 01/08/2022 said that i must find road assistance and take it to KIA and they will assist from there but i should be aware that there's a limit on amounts to be spent on parts and then said KIA should know if im still covered, confused i call KIA again and the lady says the same thing they said before that i can bring the car but it is SA WARRANTY who will cover all costs so i did just that. 2 Days later i receive a call from KIA DURBAN saying SA WARRANTY doesn't want to pay for 1 of the parts so i will need to call them directly and ask because according to their knowledge i should be covered by them with that part cause they dont cover it as they had informed me before. so i call in to SA WARRANTY this morning and i find this rude guy who asks me "what did i sign for? i shouldve known what im signing for" yet i had explained what was explained to me in regards to this yet he patronises me as if i cant use my brains. i was eventually transferred to Nozipho who then informed of different policies now which i was never informed about. I was told all that the KIA warranty does not cover will be covered by this policy that im taking, which is why i added it in the first place considering it was an extra cost. i've been at ease all along knowing i am covered... 4 years of paying!!!! and now that i am claiming i am hearing all different stories? i am being told of certain few parts? i am being told of different policies? diagnosis fee? Things that were never mentioned to me before i even took this.. who is going to pay for all these things? Me? The one who has been paying for 4 years for nothing? how do you sell to someone and not inform them of all the details that could hinder them when making a claim? why blindside me into thinking i will be safe and covered with you yet it is not true? why not be transparent as an established company? so please kindly sort this out amicably, as even now it is an extra cost not to have a car in my possession. Regards Sibusisiwe 0843701610
0 replies
45 months ago
BEEN PAYING FOR 4 YEARS AND NOW THAT IM CLAIMING THERE ARE ISSUES
Greetings I bought a KIA RIO TEC 1.4 in February 2018 at KIA DURBAN and was assisted by Justin Naidoo. It had a Service plan and Warranty to last me 5 years included on it so i chose them. As It was my first time buying a car and no one at home ever owned a car i had fears that i might mess it up somehow due to less experience and i was advised by Justin and his boss, whom i cant remember her name but it was a white ethnic lady that i must take an extended warranty. They showed me a chart with all the parts that KIA WARRANTY covers and said all the ones not enlisted for KIA will be covered by the extended warranty and of-course it will increase my instalment a bit, so if i were to burn anything ill be covered and i was relieved so i took it. 4 years later, i've experienced a problem with my clutch and starter motor so i called KIA since from my knowledge they gave me the extended warranty so i needed to claim and get assistance but i was told i will need to call "SA WARRANTY" at that moment i was confused cause i never knew it was a different company to assist me so i did just that and called you guys and the guy that i spoke to on 01/08/2022 said that i must find road assistance and take it to KIA and they will assist from there but i should be aware that there's a limit on amounts to be spent on parts and then said KIA should know if im still covered, confused i call KIA again and the lady says the same thing they said before that i can bring the car but it is SA WARRANTY who will cover all costs so i did just that. 2 Days later i receive a call from KIA DURBAN saying SA WARRANTY doesn't want to pay for 1 of the parts so i will need to call them directly and ask because according to their knowledge i should be covered by them with that part cause they dont cover it as they had informed me before. so i call in to SA WARRANTY this morning and i find this rude guy who asks me "what did i sign for? i shouldve known what im signing for" yet i had explained what was explained to me in regards to this yet he patronises me as if i cant use my brains. i was eventually transferred to Nozipho who then informed of different policies now which i was never informed about. I was told all that the KIA warranty does not cover will be covered by this policy that im taking, which is why i added it in the first place considering it was an extra cost. i've been at ease all along knowing i am covered... 4 years of paying!!!! and now that i am claiming i am hearing all different stories? i am being told of certain few parts? i am being told of different policies? diagnosis fee? Things that were never mentioned to me before i even took this.. who is going to pay for all these things? Me? The one who has been paying for 4 years for nothing? how do you sell to someone and not inform them of all the details that could hinder them when making a claim? why blindside me into thinking i will be safe and covered with you yet it is not true? why not be transparent as an established company? so please kindly sort this out amicably, as even now it is an extra cost not to have a car in my possession. Regards Sibusisiwe 0843701610
134 replies
47 months ago
My life has been put at risk by Budget Insurance by fixing a severely damaged car just to save money
Greetings I insured my car with Budget a few years back, and unfortunately got involved in a car accident on 27/02/2022 That car was severely damaged to a point where they first said they are writing it off then 2 weeks later they decided to fix it because they got cheaper/discounted parts with KIA which left me not at ease to a point where I enquired about this with their assessor and he did not come with a better reasoning as to fixing the car but that its cheaper for them. ANYWAYS my main concern is safety in regards to that car ever since I collected it on the 14th of May its been giving me problems. I reported it to the insurer and Panelbeaters but they have never done anything with my concerns. 1. The right back door is not locking ever since it came back. 2. The boot is not opening and these are things I never had issues with 3. The front bumper is not properly aligned 4. AND THE MOST SCARY AND TERRIFYING the car makes weird rumbles when you increase speed to 80km and then vibrates on the entire side where it was damaged. These were all reported ... The first 3 were reported on email on 16/05/2022 to Jena(Status Panelbeaters and Johan(Budget insurance assessor) and the last one was reported to the panelbeater on 20/05/2022 when I took the car for assessment again and still nothing has been done. My life has been put at risk by budget insurance purposefully just to save money by fixing a car that was severely damaged and has come back with mechanical risks, and I've incurred more financial problems due to their negligence and delay.
402 replies
57 months ago
NO MONEY CASH BACK AS PROMISED
I took out a car insurance with Budget and I added a money cash back option. I was set to get the money in 2 years if I haven't made a claim... 2 years came and nothing came through I waited and waited... After about 2 weeks I decide to call them and none of their contact numbers online are working so I decide to ask for a call me back and then I receive a call from one of their consultants and she says I made a claim and I'm like but I didn't... Even the claim I had wanted to make I couldn't so nothing went through then she's like okay she'll send my documents through... In 2days she'll call but even today she still hasn't. Another lady said she reminded her with an email but still I haven't had assistance so I can get my money.
53 replies
62 months ago
Upgrade without my knowledge
Nonsensical experience having to use their services! I have a wifi router with them.. 40GB. They upgrade it without my knowledge... Next thing I'm being billed more than my budget.. so I call them enquiring then they tell me about the upgrade and I tell them I didn't know about it so this lady tells me about how it was on special so it's a good ideal I then agree to not just leaving it like that and making payments so I make the arranged payment of R1500 ... 2 days after my phone and router are disconnected so I call in asking what's happening so Thabsile (Team leader) promises to assist by reconnecting and collect on the 26th of March..... 4days after its still not working so i keep calling.. Spoke to about 3 consultants who just didnt know what was going on.. Only to find my case was not even sent to anywhere else to seek assistance as promised so now I am stuck with a phone and router for over a week not working . I am told to wait 2 more days. THIS IS UNFAIR!!!
159 replies
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