Deeply Frustrated by the Lack of Professionalism

I am extremely frustrated and disappointed with the service I received at Kia Weltevreden Park. This experience has completely changed my perception of this branch, and unfortunately, I will not be returning or recommending it to anyone.

I personally visited the dealership on 26 February 2026 to book my vehicle for a service and was advised to bring it in on 2 March 2026 at 7:00 AM. I followed the instruction exactly and dropped the car off at 7:00 AM as agreed.

What frustrated me the most was the complete lack of communication throughout the day. Not a single call to provide an update, explain findings, or advise on progress. I had to follow up myself. When I arrived at 15:45, I was informed that the car was still not ready. To make matters worse, while waiting, I overheard staff contacting my bank for authorization and processing the quote at that very moment. It genuinely felt like work on my vehicle only started when I arrived.

I fully understand that dealerships are busy. However, being busy is not an excuse for poor communication and disregard for a customer’s time. A simple phone call to manage expectations would have made a significant difference. Instead, I felt inconvenienced, unheard, and undervalued.

What added to my frustration was the response from the service advisor, Keisha. Rather than acknowledging the inconvenience or apologising, the explanation given was simply that they had many cars and mine took time.

This was not about the service itself — it was about the lack of communication, accountability, and basic customer care. For a dealership service, I expected far better.