The worst experience ever!

I strongly advise against dealing with this branch, based on my recent experience. My trade-in vehicle was listed for sale before the bank had received full settlement. As a result, one final debit order went off from my account, even though the vehicle was no longer in my possession. To date, the vehicle is still registered in my name, and the finance institution has confirmed they have not received the settlement payment. In addition, the new vehicle I purchased failed to start within the first week of ownership. It was collected for inspection, but four days have passed with no feedback or explanation provided. The overall experience has been extremely disappointing. There was no welcome gift or service booklet included with the purchase—basic gestures that are standard at most reputable dealerships. I was told this is due to new management and cost-cutting measures, which only adds to the poor customer experience. Attempts to follow up have been met with unresponsiveness, as staff are frequently “in meetings” and unavailable to provide updates. This situation has caused unnecessary stress and inconvenience. I would caution others to avoid going through the same experience.