⸻ Kia Wonderboom & Manager Eric Erasmus – Completely Unacceptable Service I am extremely disappointed with

I’m deeply disappointed with Kia Wonderboom and the behaviour of manager Eric Erasmus.

Since February 2025, I took my car there 4–5 times for the same overheating issue and was repeatedly told “no problem found.” Only last week was the real issue, a faulty thermostat finally diagnosed and said to be fixed.

Even though the car was eventually repaired and I received transport assistance, the treatment I received was unacceptable: • Months of being ignored despite returning with the same issue • Rude and unprofessional conduct from Eric Erasmus, including swearing over the phone • Being told to drive the car while it was overheating, which is unsafe • Receiving my car back with no paperwork or confirmation • A new scratch on the vehicle, and being dismissed when I mentioned it • The car is making a strange sound when braking, turning, or going over bumps • And today, customer service ignored my feedback completely • Customer service ignored my feedback today • Even the person I was told to contact “if there’s an issue” ignored me today and never filed anything

I’ve owned three Kia vehicles, and this has been my worst experience. I expect Kia South Africa to urgently investigate Kia Wonderboom and address this behaviour.