Disappointing experience!

Our stay at Kiara Lodge was unfortunately a very mixed experience.

We visited for a birthday celebration and stayed in two different three-bedroom units due to booking availability. Upon arrival at the first unit, we noticed two water leaks. These were reported immediately and were fixed the following day. Despite this inconvenience, the first unit was spacious with a pleasant, modern look and feel. Although we were told it had recently been renovated—which did not entirely appear to be the case—it was still comfortable and acceptable. The first three nights of our stay were enjoyable, and the restaurant staff were friendly, professional, and very accommodating.

However, on the night before we checked out of the first unit, there was a very unpleasant stench in one of the bedrooms. It appeared to be coming from the toilet pipes or possibly damp carpets.

The following day we checked out and moved to another three-bedroom unit. After making arrangements with reception, we waited approximately two hours for the next unit to be prepared. Unfortunately, the condition of the second unit was extremely disappointing. It appeared outdated and poorly maintained, both inside and outside, as though it had not been renovated in decades. There were broken tiles, stained walls, damaged doors, and overall the unit looked unclean and neglected.

Most concerning was that the unit we were allocated looked nothing like the one advertised online. The interior and overall standard were completely different, which felt misleading and dishonest. Considering that Kiara Lodge is not an inexpensive destination, the unit was absolutely not value for money.

I enquired at reception and with reservations about the possibility of upgrading the booking, but I was informed that no alternative units were available, despite visibly seeing several units that appeared to be unoccupied.

The condition of the unit was so disappointing that we strongly considered leaving and returning home. In the end, we stayed the one night but checked out well before the scheduled departure time.

Based on this experience, I would unfortunately not recommend Kiara Lodge to anyone looking for value for money, cleanliness, comfort and well-maintained accommodation.