Really dissapointing

The restaurant, rooms, and overall facilities were great and well-maintained, which we really appreciated. However, we encountered a couple of issues that impacted our stay. Two of the rooms we booked had no hot water, which was particularly uncomfortable given it was the middle of winter. Unfortunately, when we reported this to reception, the response was indifferent and unhelpful.

Additionally, housekeeping began hovering around our rooms from 8am—even though checkout is at 10am. They were waiting outside the door and in the garden area, which felt intrusive. I was still getting dressed when they started pushing to clean the room. When I brought this up with reception, I was told I should have asked them to leave, and that cleaning starts at 8am. While I understand staff have their routines, guests should be able to enjoy their full stay without feeling rushed out.

Overall, a beautiful property with a lot of potential, but guest service and communication need improvement.