2 weeks since I placed my order!!

At first I phoned them and requested to send my own courier for collection which they confirmed it could be done through the website I can just choose collection during checkout process. But clearly the consultant didn’t know that there is no option on the website and the only option is for them to arrange courier. I then phoned them and did the payment manually on the 4th of December!! After no updates I mailed them on the 17th which they informed me they made a mistake and the labels was send out with their courier arrangement!! And that I will receive it on Tuesday. Nothing received!! I mailed them again to request the tracking number with no further feedback. I even tried to phone and the guy said sorry the lines are unclear and he can’t hear me. I requested that he reply to my mail regarding the updates on my delivery still no reply back also no package!!!!!!