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Este N
Active since Feb 2017
30
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Reviews
30 reviews3 months ago
10 days no delivery
I placed my order on 6 January, and to date the courier has still not collected the parcel from Waltons. When tracking the order, it clearly shows waybill created but not collected. I have sent numerous emails over the past two days requesting an explanation. Each time I am told that someone will get back to me, yet no one does. I have received absolutely no clear feedback or accountability. To make matters worse, the contact number on the invoice is not working, leaving me with no way to resolve this urgently. This is now the second year in a row that I have experienced serious problems when ordering from Waltons. This level of service is unacceptable and extremely frustrating, especially when customers are left without answers. I request: • A clear explanation for why the order has not been collected • Immediate confirmation of when the courier will collect the parcel • Assurance that this matter is being treated with urgency Had I known it would take this long, I would never have placed the order. I expect prompt feedback and resolution.
112 replies
4 months ago
No service!!!
Not one of the branches is answering their calls!! And doesn’t deliver packages in time
56 replies
4 months ago
Deliveries not in time! Empty promises
Worst service!! They don’t deliver in delivery policy time! Numerous phone calls and every time they tell you the next day!! They don’t care at all.
0 replies
6 months ago
Worst service
First time buying and extremely disappointed been a week now still haven’t received my package! They say they use JDEX courier but I can’t find them on the internet to phone where my package is. Numerous mails and phone calls.
53 replies
6 months ago
Vodacom service is unacceptable
It’s been a year now trying to cancel 2 of my contracts numerous calls and every time they submit the request and no further updates or cancellation!!!!! Escalation on escalation without any feedback or update or sms.But every month I still get billed. Also did one off my upgrades on the new iPhone 17 pro max only received a message device out of stock when I phone Vodacom they have NO ETA date they say it can still take up to a month!!!!!
265 replies
16 months ago
2 weeks since I placed my order!!
At first I phoned them and requested to send my own courier for collection which they confirmed it could be done through the website I can just choose collection during checkout process. But clearly the consultant didn’t know that there is no option on the website and the only option is for them to arrange courier. I then phoned them and did the payment manually on the 4th of December!! After no updates I mailed them on the 17th which they informed me they made a mistake and the labels was send out with their courier arrangement!! And that I will receive it on Tuesday. Nothing received!! I mailed them again to request the tracking number with no further feedback. I even tried to phone and the guy said sorry the lines are unclear and he can’t hear me. I requested that he reply to my mail regarding the updates on my delivery still no reply back also no package!!!!!!
0 replies
17 months ago
Worst Service
NO SERVICE!! At first my card was charged twice. Then they collected my rental car I forgot a cover that came of the rear wiper but returned it the next day to the Lephalale branch as arranged. I phone 3 times Yesterday to inform them after they keep sending messages the car hasn’t been returned yet. But they already collected the car on Friday. They phoned me this morning again to ask when will I send the rear wiper cover????!!!!!!!!! There is absolutely no communication at that branch!!!!
112 replies
17 months ago
Road closures cause havoc and unnecessary damages
My vehicle was parked in front of my business but due to road closures for new roads through Vaalwater there is absolutely hardly space to park and for cars to turn around. A vehicle reversed fully into my car I contacted Edwin Construction as I honestly felt they haven’t made enough effort to keep all the businesses in mind due to parking and enough space to drive through that it’s mainly caused due to all the roadworks. The roads is a complete mess and businesses has the loss. But they just informed me sorry it was not caused by one of there vehicles or people. And they refused to carry the loss. They just keep on reverting me to someone else even after insisting to speak to the owner of Edwin. They just refuse to take the responsibility for their constructions that cause major problems. But at the end they still get a huge amount from the roads and don’t care.
0 replies
18 months ago
ABSOLUTELY NO AFTER SALE SERVICE
Yet another week has passed with no answers or refund or delivery! Every time I must hear they working on the case but can’t give any feedback. Almost 14 weeks of waiting for a refund!! And another order not delivered waiting for 4 weeks now they can’t tell me where the package is!
53 replies
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1 Star
30 (100%)