Kids emporium online vouchers dud

I purchased an online voucher for a friend worth R1000. She now has been trying to purchase using these vouchers and they say they don't exist. When you go to the website and contact the contact numbers available- all they say is "sorry it has new owners, I don't have their details". When you leave a not on the contact form, no one gets back to you. When you call the numbers it's just voice mails and no answers. Shocking service. Don't think I would encourage any expectant or present mum to purchase with Kidsemporium online of this is the stress you must deal with.