Formal Complaint Regarding Incident and Lack of Response

I am writing this letter to express my deep disappointment and concern regarding the way I have been treated following the serious incident that occurred during my recent stay at Kievits Kroon.

As previously reported, during our visit, my wife and I were served dessert that contained broken glass bottle pieces. This was an alarming and distressing. I provided photographic evidence of the dessert before and after consumption and also submitted proof that my wife was admitted to Medicare Hospital in Rustenburg as a result of this incident.

Despite my efforts to cooperate and resolve this issue amicably, I am now experiencing a complete lack of communication from their side. I have attempted to reach out multiple times via phone and email to Mr. Francois Stremmelaar, the General Manager. Unfortunately, every time I call, I am told he is "in a meeting the whole day," and my calls are never returned—even when I have tried calling his mobile directly.

It is extremely disappointing and unprofessional that such a serious matter has been ignored. This lack of transparency and refusal to engage further adds to the trauma we experienced. I feel that I am being deliberately avoided by your team.

Please be advised that due to your continued unresponsiveness and failure to resolve this matter in good faith, I am now left with no choice but to escalate the issue to my legal representatives. I will be pursuing further action and lodging a formal complaint with relevant consumer and legal authorities.