Horrible Experience ever

Truly Disappointing Experience Our stay at Kievite Kroon was nothing short of a nightmare. Despite being advertised as a luxury experience, the rooms were dirty and had an unpleasant smell, with the bathroom being even worse. The housekeeping staff seemed *********** and inattentive to basic cleanliness. However, the worst part of our experience was the food safety issue. We were served dessert that contained small broken glass particles, which resulted in my wife being hospitalized a day after we checked out. Instead of taking responsibility, the management has ignored my calls—including Laurence, the hotel manager, and Lucky, the restaurant manager. To make matters worse, the chef later changed the story, falsely claiming that we never ate the food. luckily i have evidence of pictures attached, even for my wife fighting for her life in a hospital, where i even had to pick her up from the car to the hospital because she couldnt walk. The only positive aspect of our stay was the breakfast, which had a good variety. However, that does not make up for the serious health and safety concerns we encountered. The lack of accountability and poor customer service make it clear that guest safety is not a priority at this establishment. I would strongly advise others to think twice before staying or dining here.

Following up,: WOW i dont believe this, after almost two weeks now Laurence the manager and the other stuff they are ignoring my calls, when i tell them my name they always say Laurence is in the meeting, Lucky is not available, i guess will have to go the legal route for them to take me serious