Unprofessional

I have been using Kiklo for three years happy until recent. I sent an email last month on the 2 April asking about the process of moving device since I was relocating. They didn't respond to my email. Until i sent another one this moth on the 18 May. Nobody responded again until I called, that's when Oridile sent me an email saying they were still checking the coverage. She then later told me she can't find my address on the map. I called again and speak to a gentleman who told that they didn't have a coverage to a new place I'm moving to. After that Oridile sent an email to confirm the same thing. She then told me that they were going to cancel the services since there's no coverage t my new place. To my surprise last night I'm receiving an invoice for June, when I query it and I'm told you must give 30 notice cancellation. I sent an email on the 02 April and it was not attended to, how is that supposed to be my problem.