Bad Business Ethic

Ordered a cake for my sister's 50th birthday this weekend and paid a deposit and proof of payment was sent to the customer liaison but when I went to collect it at the Kenilworth store, there was no cake. Spent a long time waiting in the store while they discussed telephonically with the bakery whether the email was sent by the customer liaison. I was very disappointed with their business ethic. Also, no back up cakes offered in these cases and no formal apology since.