pathetic govenment employees service

i want express my dissappointment with the this so called hospital, i dont think some of them are there to serve public but only to get fat pay check every month end, my elderly father want to apply for his uif, we submitted forms to be filled by Mopd department the person in charge was on leave when we submited that was on 15/4/2024. to top it all no one knew the return date of that person, i called the next morning luckily i was told hes back but he only do that on a wednesday at 11.00 am.

i called again on wednesday around 9.00am to find if it was by any chance done the gentleman said no he said at 11.00 am; bare in mind we had a given date by DOL to come back today with every thing, so already as i keep call the hospital my elderly father is there waiting in the queuee with my younger sister, time consumed until 15.00 pm the guy was still in a meeting from 11.30 we were told that it will be done the next morning