substandard quality

I bought a king koil bed set in August 2022. It started looking wonky with in weeks. So I went into the store I bought it from and complained. Showed pictures and sent them the photos via email in December the same year.

The mattress was replaced, the top layer got wonky again but I didn't want to go through the shlep of complaining about it again as it seems that it would be a continuous issue. 2 years later BOOM the actual mattress broke. like there is a split on the inside. How this is possible for such an expensive brand I don't know. Now we have to possibly pay a pro-rata warranty fee.... this is BS. I'm not going to bite the manager's head off from the store we bought the bed from because he is so helpful. I just think the brand has gone from premium to substandard. Which is sad. Now we have to sleep on a mattress that is not good for ones posture.

For now I'm waiting to hear from the store I purchased the bed from but I won't recommend this brand to anyone who is bed shopping.

Sorry King Koil you will have to do something with your beds as the quality vs what we pay for your brand is not adding up. We get peanuts whilst paying for pistachios.