Absent Manager

I watched Kingsmead Shoes loose in excess of R2000 in about three minutes. The poor sales people needed a pin code to verify the sale of two pairs of shoes, one pair to me and one pair to another lady. The manager who should have handled the pin code, had decided to take lunch (at home nogal) and was not willing to give the staff the pin code. The staff could therefore not complete the sale. In desperation they tried to phone the manager but to no avail. I assume more people had the same problem, so the store could have lost more sales. It seems that if one wants to lose sales intentionally, one should appoint this manager.