Active since Jun 2016
5
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5 reviews19 months ago
Efficient technician at Telkom
After acquiring an LTE WiFi router from Telkom, I had endless problems with signal. Today I went to Telkom in the Menlyn Center and a technician name Cyril, solved all my problems in less than 10 minutes. If you have any router problems, this is the man to see
0 replies
23 months ago
Absent Manager
I watched Kingsmead Shoes loose in excess of R2000 in about three minutes. The poor sales people needed a pin code to verify the sale of two pairs of shoes, one pair to me and one pair to another lady. The manager who should have handled the pin code, had decided to take lunch (at home nogal) and was not willing to give the staff the pin code. The staff could therefore not complete the sale. In desperation they tried to phone the manager but to no avail. I assume more people had the same problem, so the store could have lost more sales. It seems that if one wants to lose sales intentionally, one should appoint this manager.
0 replies
38 months ago
Uncaring celphone company
If you really want pathetic, incompetent service then do the following: 1. Open a cell phone account at MTN. (Cell number +27845496476) 2. Upgrade your phone to an OPPO on an extended contract. 3. Tell MTM you are going to New Zealand, and they must unlock your phone while you are there. 4. Then the fun starts 4.1 When you get to New Zealand you find that your phone is locked despite requesting it to be unlocked 4.2 You have to contact your family by WhatsApp to try and get the phone unlocked. 4.3 It is reported twice. 7 March 2023 (Reference number REQ000003987462) and 7 March 2023 (Reference number 1fc80339-fef0-4916-9e3d-fab754020e94). The customer service is outsourced to different people all over the country and do not know about each other and they just escalate the problem without solving the problem. My son is now stuck in New Zealand with a useless, very expensive phone due to the incompetence of MTN.
0 replies
114 months ago
Unhelpful call centre
<p>On 2 December 2016 Vodacom deducted R211 from my bank account for my November airtime and data bundle. The implication of this was that my new airtime of R147 would then kick in. On 15 December I discovered that I only had R0-49 airtime left. This did not seem possible, so I went to The Vodacom store in Atterbury Road, Pretoria. The young assistant, Claire Miller, was very helpful and checked my statement. She found that the calls that I had made from 3 December to 15 December could not possibly add up to R147. She suggested, to expedite my problem, I should call the call center on 082111. I did this and had to listen to various options which did not solve my problem. I, therefore hung on, until an operator answered the phone. She spoke so quickly and unclear that I could hardly hear what she was saying. On explaining my problem to her, she was very abrupt and implied that I was stupid to call the call center because I had been in the Vodacom outlet and should have laid a complaint there. I went back to Claire who logged a complaint. It seems if airtime and data is disappearing and to phone the call center does not seem to help.</p>
112 replies
119 months ago
Service over and beyond the call of duty
<p>If you excellent service, go to Vodacom in Atterbury Value Mart. During the last three visits, we've only received the highest quality service, in contradiction to the service received at Menlyn. On our latest visit, Tiisetso dealt with our problem efficiently and in the shortest possible time. He should be commended for his service</p>
53 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
1 (20%)
2 Star
0 (0%)
1 Star
2 (40%)