I was deceived by king price

I was previously insured with king price, I then canceled the cover. However, their consultants did not do their part of following cancelation processes. I was deceived that the cover is canceled. I therefore, requested a recording of the conversation and it is taking forever to provide it. Furthermore, I also requested unpaid letter indicating that they did not receive any premium for the month February and March, they are also refusing. Their propaganda is misleading us.