Poor service.Damage Goods

I have ordered ointment from King Online. I waited for more than a week to receive my order only after I phoned them just to find out that the product I ordered was out of stock. Could not even inform me. When I received my goods, the jar was cracked, and half of the ointment spilled in the bag. I did send the photos to the courier company, but according to them, the ointment was put in a flyer bag, and they do not take responsibility for it. I have sent a few emails to King Online but have not received any feedback. I will not recommend them. Poor service and take no responsibility.