Review ofKing Pie
King Pie
1.7|37 reviews
hS
heather S
1 reviews | Active since Member
22 Feb 2026, 13:47
No response to brocken King Pie's... !!
I bought 2 boxes of King Pie's from Makro Amanzimtotie, only to get home to find that the one box, was filled with Brocken pies... I contacted King Pie via their website for a reference number, no response. I messaged them via Facebook, only to be told that they would have someone look I to the matter, no response, I have emailed King Pie no response, I have tried. Calling them and ran out of airtime waiting to speak to a consultant, I have reported to posting images on their Facebook page and again no reply, it's almost a week... Not just the Brocken pies are bad but also King Pie's customer service.
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Replies (53)King Pie's replyOfficial
23 Feb 2026, 13:41We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: Kind Regards
Customer Care Line
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Your reference as discussed with our consultant: Kind Regards
Customer Care Line
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Best regards,
King Pie's reply23 Feb 2026, 13:41
Official
We at King Pie would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: Kind Regards
Customer Care Line
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Your reference as discussed with our consultant: Kind Regards
Customer Care Line
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
Best regards,