Bad service

What a shamefull service you guys provide for us. My sister has been applying for a cash back, she has been your client for over 5years now. Its easy for you to accept cash but you take months and months to process the cash back. You are ****mers, *****. Its time people realise what kind of a bullsh*t your services are. You don't have any descency or humanity, you taking away from the poor, people who are trying to make a living, who think they could rely on you. Our tears cannot fall into the ground. You think you're clever but one day you will reap what you saw. Idiots.