KINGSLEY HEATH - ORDER TAKING TOO LONG

So I have ordered about 2 weeks ago Flip Flops as Kingsley Heath didn't had my size. I asked them specifically for size 11 but Mbulelo ordered me Size 12. I went to the store and it was too big. Ask for size 11. Yesterday the 13 January 2025 he confirmed it will be here tomorrow, today he send me a WhatsApp message saying they made a mistake and it was send to East London instead of Kingsley Heath Tygervalley. I had to call the Head Office myself to resolve this matter. It was confirmed that it will be delivered on 17 January 2025 as it has been ordered from Kingsley Heath Menlyn. This is totally unacceptable. I am a regular client and spend thousands per Month.