1 reviews | Active since Member
I have been contacted by Kirby HIH Technologies with the promise of them coming to clean my carpet or a couch - without any obligation. A lady with the name of Nazli called me, promised to come and clean my one room and one couch. No explanation in terms of a demo. I even sent her pictures on whatsapp of my floor and couch and she responded to say they will clean that easily. !st appointment was on Friday 19 March, 2021 for 7.30. I waited and waited and waited and no one pitch, Not even a phone call or a text message. Saturday the 20th of March 2021 i sent Nazli a whatsapp, asking what happened, she text back to say she is off sick and will let her supervisor call me. Tuesday i called their office, the person who answered the phone has no phone etiquette, and told me Lyndia will call me back. No phone call from Lyndia, i had to call back. She explained to me that someone was at my house on Friday and knocked at the door and no one opened (well come to me house and see if you can reach my door) No once can come in at my house, we have a remote gate, so you can only shout from the gate. However, i sat in the lounge, blinds up and no one came until 10. Then Lyndia said the person came but he came at 9. What a lie!!!! My sister and I sat in the lounge till late night waiting for someone to call or to come to my house. Then another appointment was scheduled with Lesley, who came on Tuesday evening at 7.30, on time. She introduced herself and told me she is there to a demo. I explained to her that i was told a room will be done and a couch. I allowed her into my house through the remote gate, and she found me sitting on the flower bed waiting for her. No one ever explained a demo to me. I told Lesley that she is not to blame and allow to experiment. She was very friend, one positive thing that came out of this whole mess. I have her 16 referalls, only because she was on time and very friendly. While she was at my house, Tammy called and try to make things right cos i told her i will go to Hello Peter. Tammy promised she will get things sorted today at the office. I called a few times today, Wednesday 24 March and never got hold of Tammy. Receptionist very rude, i even asked my colleagues to call and my one colleague got off the phone and reckoned what a rude lady that is. Then i asked my other colleague to phone and she got hold of Tammy. I took the phone and told Tammy that she promised last night to call me today and guess what Tammy said to me? She will ask Robyn to call me and Robyn will handle it. That was before 1 and its now 2.58 and Robyn never called. I tried calling Lesley whole day, no answer on her phone? Is this a circus? People, please be aware of this horrible company. No ways, joh!! I am disgusted in them. I mean, i never approached them, they approached me, and this is the kind of service i got from them. i promise, i will flood social media with their incompetent people and poor service. Luckily Leslely proofed herself to be very good and enjoyed her demo in my house. This is Hello Peter, FB and all other social media will hear of this. Not even an audacity to call me, to apologize. Sies man!!! No professionalism from anyone, only from Lesley. Well done Lesley
These people are extremely persistent and pressuring. It was a cold selling exercise from the moment they called me. I called this afternoon at 3.19, spoke to a Nicky again and she told me that Robyn will call me before end of business day today. What happened to Tammy's promise last night that she will call me in the morning. I am so sorry i met people who waisted my precious family time. People out there, be aware of this company, a bunch of time wasters.
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