Premium Price, Poor Workmanship – My Kitchen Studio Nightmare

In 2019 we spent approximately R350,000 on a kitchen installation with Kitchen Studios, believing that choosing a well-known company would mean quality workmanship and reliable after-sales service. Unfortunately, that was not our experience.

Shortly after the installation we had to call them back several times to address minor issues. Eventually they stopped responding and stopped taking our calls, leaving problems unresolved.

Now in 2026, the situation has become far worse. The quality of the materials and workmanship is extremely disappointing for a kitchen at this price point.

We are now seeing the following issues: - Joints opening and grout coming off inside the cupboards - Wood cracking in several areas - Cupboard boards showing discoloration near the ceiling - Handles installed with incorrect *****s - Faulty hinges - The pantry door is bowing and no longer stays closed

For context, there are no children living in the home and no domestic staff using the kitchen. We maintain the house ourselves and the kitchen is well ventilated, so these issues cannot be blamed on misuse or poor care.

When you spend hundreds of thousands of rands with a company like Kitchen Studios, you expect durability, proper materials, and professional after-sales service. Instead, we are left with a kitchen that is deteriorating far earlier than it should.

Very disappointing experience and certainly not the level of quality one would expect from a company with such a reputation.

I will be uploading photos and documentation of these defects for transparency.