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KitNation.co.za
Claimed Business
K
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, KitNation.co.za presents a deeply troubled customer experience across virtually every dimension of its operation. Customers consistently report non-delivery of paid orders, complete communication blackouts, and an inability to obtain refunds. While a small number of customers eventually receive their items and praise product quality, the overwhelming pattern describes a business that takes payment and then becomes unreachable, leaving customers feeling defrauded.
Top Strengths:
- •Product Quality & Value: The handful of customers who receive their orders often praise the quality of jerseys as vibrant, comfortable, and true to official designs. Custom kit printing is described as clean and professional.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Online Shopping
NPS Score
-98
Recommended: Unlikely
Review Distribution
1.2|67 Reviews
Jun '25 - May '26
5(1.7%)
4(3.4%)
3(3.4%)
2(0%)
1(91.5%)
5(1.7%)
4(3.4%)
3(3.4%)
2(0%)
1(91.5%)
Recent reviews (67)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceB
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Bareng
1 reviews | Active since Jan 2020
9 Mar 2026, 07:52
Kit Nation ZA
I believe this company may be a ****. I’ve been waiting for my order since 25 February 2026, and it still hasn’t arrived. I’ll update this review if I receive it, but as of today, there’s been no delivery or update.
Helpful (0)
|Replies (0)B
Bareng
1 reviews | Active since Jan 2020
9 Mar 2026, 07:52
Kit Nation ZA
I believe this company may be a ****. I’ve been waiting for my order since 25 February 2026, and it still hasn’t arrived. I’ll update this review if I receive it, but as of today, there’s been no delivery or update.
0
Replies (0)TM
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Mmapholo M
1 reviews | Active since Jan 2020
28 Feb 2026, 17:02
Order not delivered; 6 weeks of waiting
Ordered 17 January. It is 28 February and I still do not have my order. No communication and they do not respond to emails.
Helpful (0)
|Replies (0)MM
Mmapholo M
1 reviews | Active since Jan 2020
28 Feb 2026, 17:02
Order not delivered; 6 weeks of waiting
Ordered 17 January. It is 28 February and I still do not have my order. No communication and they do not respond to emails.
0
Replies (0)KM
Khanyisile M
1 reviews | Active since Jan 2020
23 Feb 2026, 18:53
****med by Kit Nation
If I could I would rate them 0. I ordered on the 25/01/2026 and I’ve not received any type of communication. I’ve sent countless emails and no response. It’s the 23/02/2026 still nothing. I guess I got ****med by KitNation. If only I had seen the reviews before I ordered.
Helpful (0)
|Replies (0)KM
Khanyisile M
1 reviews | Active since Jan 2020
23 Feb 2026, 18:53
****med by Kit Nation
If I could I would rate them 0. I ordered on the 25/01/2026 and I’ve not received any type of communication. I’ve sent countless emails and no response. It’s the 23/02/2026 still nothing. I guess I got ****med by KitNation. If only I had seen the reviews before I ordered.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 11:49
******* / ****mers
I ordered 3 Liverpool items from them on 19 November 2025 On 27 November 2025, after hearing nothing, I emailed them, and they said that the unfulfilled orders would be shipped by 4 December 2025. I received a Shipment email on 8 December 2025, which made mention of the THREE items being shipped. It arrived on 12 December 2025, but MINUS the most expensive item in the order. The whole order was for R2599.97, and the Liverpool F.C Club Fleece Top for R999.99 was not in there. I immediately emailed them, and two days later received an email response reading: "I will look into this and get back to you". A day later, after hearing nothing, I mailed them again...and no response since. They are carrying on a **** of epic proportions where unfulfilled orders, short deliveries, etc., see them make way more per order than they should. I, for one, had to tell my son at Christmas that the top he wanted I couldn't get him.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 11:49
******* / ****mers
I ordered 3 Liverpool items from them on 19 November 2025 On 27 November 2025, after hearing nothing, I emailed them, and they said that the unfulfilled orders would be shipped by 4 December 2025. I received a Shipment email on 8 December 2025, which made mention of the THREE items being shipped. It arrived on 12 December 2025, but MINUS the most expensive item in the order. The whole order was for R2599.97, and the Liverpool F.C Club Fleece Top for R999.99 was not in there. I immediately emailed them, and two days later received an email response reading: "I will look into this and get back to you". A day later, after hearing nothing, I mailed them again...and no response since. They are carrying on a **** of epic proportions where unfulfilled orders, short deliveries, etc., see them make way more per order than they should. I, for one, had to tell my son at Christmas that the top he wanted I couldn't get him.
0
Replies (0)VS
Virginia S
1 reviews | Active since Jan 2020
16 Feb 2026, 11:34
Poor customer care
Poor communication,i cant trace my order and i disbt even receive confirmation letter for my order but my money was taken.I wanted to cancel the order but they are not responding to my emils its been a week.
Helpful (0)
|Replies (0)VS
Virginia S
1 reviews | Active since Jan 2020
16 Feb 2026, 11:34
Poor customer care
Poor communication,i cant trace my order and i disbt even receive confirmation letter for my order but my money was taken.I wanted to cancel the order but they are not responding to my emils its been a week.
0
Replies (0)