Pathetic service

Honestly the worst experience I’ve ever had cutting keys. I told the guy on the first day the keys didn’t look the same. He told me to try and come back. As I knew it didn’t work. Went back a second time. He filed it abit I told him it still doesn’t look the same. The owner, an extremely rude woman grabbed the key out of my hands showed it to the guy doing the key then rudely gave it back to me and said it’s a standard key and if it doesn’t work I must come back. I went back a third time. The guy filed it more and gave me a story about how it’s a different key and they basically did me a favour by cutting it. The key still does not work. That’s three hours of my week, my lunch hours, gone on one simple key that doesn’t want to work. Do not waste your time with these people as clearly customer service isn’t a thing that’s being done there. Where must I get my time and money back? And it’s crazy that all the reviews on every platform for this business are bad.