Shoemaker ruined my shoe!!!

Horrible service at Kitwe Mall @Res by the shoemaker guy called Mashamba, I left my shoe on Friday for repair and he told me I can pick up on Monday 07 /03/2022 and when I got there he already packed them for me and when I opened the shoe was not properly glued on he says he didn’t see that and he kept of trying to open the shoe and now my shoe is ruined he told he can refund theres nothing he can do to fix it 😡… he had such bad attitude and bad service !!!! Will never recommend Kitwe to anyone.