Avoid Avoid Avoid

I booked tickets through Kiwi.com on 5 July 2025 and immediately noticed a mistake on the name of one of the tickets. I requested a name change right away and was charged almost the same amount as for a new ticket for it. Weeks later, I was refunded only half of that charge, as they claimed they could only amend the name on certain tickets.

Since then, the situation has become a complete mess: • No proper name change was ever done on any of the tickets I originally bought. • I was forced to purchase additional tickets for the legs they said couldn’t be changed. • I now have duplicate tickets for some parts of my trip, but no valid tickets for others, as they are now claiming that they actually could change the name on the new tickets, but not for the other legs of the trip. • I keep getting conflicting information about which legs were supposedly changed. • To make it worse, the agency has stopped responding to my requests for clarification.

This entire experience has been stressful, costly, and unprofessional. At this point, I feel I cannot trust Kiwi.com with any future bookings.

Travel is stressful enough without having to fight for basic communication and accountability from the company you book with. I strongly advise others to think twice before using this agency.