CV
Comien Van der Merwe
Active since Oct 2015
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
Avoid Avoid Avoid
I booked tickets through Kiwi.com on 5 July 2025 and immediately noticed a mistake on the name of one of the tickets. I requested a name change right away and was charged almost the same amount as for a new ticket for it. Weeks later, I was refunded only half of that charge, as they claimed they could only amend the name on certain tickets. Since then, the situation has become a complete mess: • No proper name change was ever done on any of the tickets I originally bought. • I was forced to purchase additional tickets for the legs they said couldn’t be changed. • I now have duplicate tickets for some parts of my trip, but no valid tickets for others, as they are now claiming that they actually could change the name on the new tickets, but not for the other legs of the trip. • I keep getting conflicting information about which legs were supposedly changed. • To make it worse, the agency has stopped responding to my requests for clarification. This entire experience has been stressful, costly, and unprofessional. At this point, I feel I cannot trust Kiwi.com with any future bookings. Travel is stressful enough without having to fight for basic communication and accountability from the company you book with. I strongly advise others to think twice before using this agency.
0 replies
20 months ago
Avoid at all cost
Avoid dealing with this company at all cost. Made a lot of commitments before I moved in. The commitments were never honoured. Made appointments for inspections and repairs and then didn't pitch up for it. When I had to move out the owner sent her inspectors out 3 times - all 3 times they said they couldn't see why I shouldn't receive my deposit back in full. Even after all of this the owner maintained she is the only one who. can approve the payment for the deposit. She tried to pay less than half back overriding her own inspectors. It took months of fighting to get my money back. Very very ********* company.
53 replies
34 months ago
Non Existent Security Service
Last night at around 23h30 someone reported the fence-jumper in the street I live in. Just after 00h00 my house alarm went off, indicating movement in my living room. Monitor Net phoned immediately to ask if everything was okay. I indicated that I was hesitant to unlock the security gate separating me from the living room for my own safety. I suggested that we should put the alarm back on again and then someone can come out if it triggers again. A while later the alarm went off again. Monitor Net phoned immediately to ask if they can send the security officer. I agreed and asked them to just walk around the house to see if they could see if someone has gained entry somewhere. Fifteen minutes later I phoned them to ask when the officer would be arriving. They said they couldn't reach him and can't give me an ETA. Finally after 25 minutes I heard a car stop. Monitor Net phoned me to say the officers have arrived. Within about 2 minutes of arriving I heard them drive off again without ever making contact with me or walking around the house. Maybe this is not the company you should consider if you are thinking of having your alarm linked to a security company. When an emergency arises you should be able to rely on your security company.
0 replies
62 months ago
Horrible Dishonest Company to deal with
Horrible company to deal with! Billing for services not rendered, Not responding to queries and generally so unresponsive!!!!
0 replies
62 months ago
Horrible Service delivery
Horrible Horrible Service!!!! Trying to get some service out of them is impossible... Quick to take your business, slow when you need help moving your service... Would not recommend them to anyone in the world!!!
0 replies
124 months ago
How long does it take Vodacom to port a number????
I put my MTN number on prepaid in order for the number to be ported to a new Vodacom contract. I went into the Centurion mall store on Monday, 15 February. The consultant assisted me with choosing a new contract package and started the \Porting\" request, only to disappear into the office. After about 45 minutes he came back, explaining something about the system and that he and his supervisor is on the phone with IT. In the end I was told that they resolved the issue and that I have to wait for an SMS to come through. I waited all day and nothing came through. On Tuesday I went back into the store and Kelly (the supervisor) sent the SMS and it came through immediately. She did all the paperwork for the contract and I received my phone and sim. By Wednesday the sim was still inactive and I went to Vodaworld. They phoned centurion and other divisions and told me I have a choice of resubmitting paperwork and running the risk of being debited twice, or going back to Centurion mall and asking them to sort it out. I went to Centurion only to be told there was no problem and port will happen on Wednesday night. It is Thursday and the Sim is still not active. Shocking!!!!"
75 replies
127 months ago
Shockingly bad service
I received a SMS to say that my bill would be over R10 000 this month. I went in to ask why and was just told that I can ask for itemized billing but I would be charged for every month that I want it. Even if I pay for it, I will only receive feedback in 2 weeks time!! When I asked for the data to be capped in order not to receive a bill like this one again, I was just told that they will not capp it. If i want to capp my data I have to upgrade my contract (expiring the end of January). With service like this I have no desire whatsoever to renew or upgrade any contract with MTN ever again!!!!
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)