Poor and Rude Customer Service

I have never received such poor and rude customer service.

My order was scheduled for delivery on 22 December. When the truck arrived, the delivery was incomplete. I immediately informed the driver that items were missing and that this was unacceptable.

The driver refused to assist and told me that I needed to phone the office and “sort it out myself.” I explained that I was not responsible for resolving a delivery error and that he would need to return and collect the outstanding items. He responded that it was “not his problem” and that it was mine, stating that he was “only the driver.”

His attitude was extremely rude, dismissive, and unprofessional. It quickly became clear that no resolution would be reached due to his unwillingness to assist, and I walked away.

If this is how Bouhandel treats its customers, then it is not a business I wish to support. I strongly suggest that staff receive proper customer service training, as this level of service is completely unacceptable.