MB
Morrison B
Active since Jun 2021
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Poor and Rude Customer Service
I have never received such poor and rude customer service. My order was scheduled for delivery on 22 December. When the truck arrived, the delivery was incomplete. I immediately informed the driver that items were missing and that this was unacceptable. The driver refused to assist and told me that I needed to phone the office and “sort it out myself.” I explained that I was not responsible for resolving a delivery error and that he would need to return and collect the outstanding items. He responded that it was “not his problem” and that it was mine, stating that he was “only the driver.” His attitude was extremely rude, dismissive, and unprofessional. It quickly became clear that no resolution would be reached due to his unwillingness to assist, and I walked away. If this is how Bouhandel treats its customers, then it is not a business I wish to support. I strongly suggest that staff receive proper customer service training, as this level of service is completely unacceptable.
0 replies
4 months ago
Outstanding Customer Support
Good day, I would like to give credit where it is due. I visited Woolworths at the Whale Coast Mall in Sandbaai to return three items. Each item came from a different transaction and was paid for in a different way — one online, one in-store, and one was a gift. I couldn’t access my online slip, but the in-store staff were incredibly helpful. Chakira C assisted me with most of the process, while Madletyane A kindly helped with the online refund using my phone. Both ladies were friendly, patient, and knowledgeable throughout. I left as a very satisfied customer. It was truly a pleasure being assisted by these two wonderful staff members.
0 replies
11 months ago
Excellent Online Shopping Experience with Mr Tekkie I recently ordered two pairs of shoes from Mr Tekkie, and I was thoroughly impressed with the entire process
Excellent Online Shopping Experience with Mr Tekkie I recently ordered two pairs of shoes from Mr Tekkie, and I was thoroughly impressed with the entire process. The online ordering system was smooth and user-friendly – from browsing and selecting my shoes to making the payment, everything was quick and effortless. What truly amazed me was how fast my order was delivered! It was such a pleasurable and hassle-free experience, and I’m beyond satisfied with the service. I will definitely be shopping with Mr Tekkie again. Highly recommended!
0 replies
11 months ago
Outstanding Service from Lauretta Ngalo – OUTsurance I had the pleasure of being assisted by Lauretta Ngalo from OUTsurance this morning, and I must commend her for her exceptional service
Outstanding Service from Lauretta Ngalo – OUTsurance I had the pleasure of being assisted by Lauretta Ngalo from OUTsurance this morning, and I must commend her for her exceptional service. She helped me remove a vehicle from my policy with ease and, in the process, managed to save me money on the other two vehicles still insured. Lauretta was not only efficient and knowledgeable but also incredibly friendly and helpful throughout the entire process. If only all call center experiences were this smooth and pleasant! Thank you, Lauretta, for your professionalism and for making this a truly positive experience. OUTsurance is lucky to have you!
58 replies
18 months ago
Unacceptable Delays in Bond Cancellation and Lack of Communication
I am extremely frustrated with the lack of response and unprofessional handling of my late brother’s home loan bond cancellation. Despite sending a follow-up email to the bank on 10 October, I have yet to receive any communication from the bank’s legal team or the attorneys involved. I initially submitted my request over four months ago (6 June 2024), and was informed the process typically takes that long. However, I am still waiting for the bond to be cancelled, the credit to be paid out, and most importantly, the title deed to be delivered to me as the executor of the estate. This delay is holding up the sale of the property and creating unnecessary complications. Reference: Matter ID: 11643626 (Account: 535581580). It is unacceptable that I have to chase after the bank for answers. I do not need further referrals or reassurances; I need immediate action. I urge the bank to take this complaint seriously and to escalate it to someone who can resolve the issue without further delay. I expect prompt communication, the finalization of the bond cancellation, and the delivery of the title deed as soon as possible. This is a matter of urgency, and your continued lack of response is causing undue stress and delay in finalizing the estate. Morrison Boshoff (Executor)
53 replies
22 months ago
Lack of Response
I am writing to express my extreme dissatisfaction and concern regarding the handling of the estate of my brother, Case Number CN000000000594621. Despite multiple attempts since February to close his accounts with FNB, I have received no response or assistance. I have submitted all required documentation, including the Executor’s Letter, Death Certificate, and IDs of both the deceased and myself as the executor. However, FNB failed to respond to any of my emails. I have previously emailed on the following dates: • 3rd June 2024 • 11th June 2024 • 19th June 2024 • 26th June 2024 In my last email dated 26th June 2024, I clearly stated that if I do not receive a response within 48 hours, I will consider the matter resolved and assume there are no outstanding balances, thus closing the accounts. Despite copying aromain@fnb.co.za and Ralton.Leach@fnb.co.za on my correspondence to Deceasedestate@fnb.co.za , I have received no communication from FNB. I urgently request immediate action to close the following accounts: • FNB Fusion Premier Account • FNB Private Wealth Credit Card • Gold Business Account Furthermore, I request confirmation via email that these accounts have been closed. This matter has been pending for an unacceptable period, and I cannot continue to wait indefinitely. Please acknowledge receipt of my complaint and provide the necessary closure confirmation without further delay. Thank you for your prompt attention to this urgent matter.
53 replies
22 months ago
No assistance from ABSA
To Whom It May Concern, I am writing to urgently request assistance regarding my late brother’s motor vehicle account, which has been a source of significant distress due to the lack of timely and clear communication from your institution. My brother passed away, and his death was reported to your bank on the 28th of February. Along with this notification, I requested information on whether there was any life insurance on his policy and, if not, guidance on how to proceed. I also included his death certificate in that email. On the 27th of April, I received a response from your bank stating that a letter of executorship was required. This document could only be provided on the 27th of May, along with a repeated request for information on life insurance, and instructions on how to proceed with the sale of the vehicle and settlement of the account. I also attached the death certificate, letter of executorship, and my identification for your records. Despite these efforts, I have not received any response to my queries from the emails sent on the 27th of May, 3rd of June, 6th of June, 10th of June, and 19th of June. Furthermore, the account has been handed over to lawyers due to outstanding balances. I notified the lawyers on the 5th of May, copying the bank in the communication, but have still not received the necessary assistance. I have also visited your bank branch in Herm**** but could not be assisted. Today, the 24th of June, I phoned several numbers provided by your bank: 0860 699 699, 011 501 6874, and 011 330 4593. None of these calls resulted in assistance, with the last number being continuously busy. This situation is unacceptable. The interest on the account has been accumulating due to the bank's inaction, and I find it disgraceful that a bank of your standing has not provided the necessary support to resolve this matter. I seek an immediate resolution. I am prepared to settle the outstanding amount as it was on the 28th of February, the date my brother’s death was reported. I am not willing to pay for any interest accrued due to the delays in your response and guidance. If this is not acceptable, I request that the bank retrieves the vehicle and sells it at auction, and count your losses as there will be no funds to claim from. Please treat this email as a final notice. I expect a response within 48 hours, failing which I will consider the matter settled and closed on the terms mentioned above. Thank you for your urgent attention to this matter.
53 replies
59 months ago
Run as fast as you can!!!
On March the 2nd, 2020 I contacted School of Life (Mr D****l H****n) to query about their Life Coach & NLP Certificate Course. There were three different prices on their website for this course. (They also stated that they were registered with COMENSA but I later learned that that was no longer the case).Mr H****n wanted to know exactly where I saw these prices as two of them were the wrong amount. He said if I wanted to then he will give it to me to one of the other prices. I said I will pay what the amount should be. There was a special when you take this course with 4 other certificate courses. I took them on their offer and paid R18 500 in advance. R16 100 for the Life Coach & NLP Course and R2 400 for the 4 certificate courses. The course started on March the 21st where module 1 was completed. On March 22 & 23 Modules 2 and 3 were completed. Later that evening we (the class enrolled for the course) received a WhatsApp that due to the President’s announcement about lockdown later that week management has decided that they will not be commencing with class the next day and that management will be in contact on the way forward about online classes. This was the last communication regarding the course. On 28 April an e-mail was sent to Mr H****n to query about the online class and where we stand regarding the finances. There was no response on the e-mail. On May the 2nd another e-mail was sent to School of Life, requesting a refund. There was immediate response and I was notified that I will be contacted on Monday 4 May. There was no communication from Mr H****n on May the 4th. On May the 5th another e-mail was sent to School of Life about their lack of communication. I received a WhatsApp on May the 6th that I have been contacted via phone and that is only goes over to voicemail and that I should notify Mr H****n when it is suitable to make contact. No voicemail was left. I informed Mr H****n that we now have reached a point where I have lost trust in them and that I want the remaining of my money back. Mr H****n apologised and notified me that he will address the matter the following day via e-mail and cc it to Mr B***y S*****e. Mr H****n notified me on the 7th that he has captured the refund (R15 050) and that it will be paid when there are funds. This e-mail was sent to Mr S*****e as well. On July the 2nd I received a promotional e-mail from Mr S*****e for the Life Coach Business Pack Epic Promotion for R1 499. I replied to this e-mail and asked to be enrolled for the course. On July the 7th I received a WhatsApp from Mr H****n that he has received my e-mail and wants to know how he can assist me. I explained that I replied to Mr S*****e’s promotional e-mail for the course valued at R1 499. He informed me that he will enrol me. I received confirmation that I have been enrolled. On July the 11th I received another promotional e-mail from Mr S*****e for the same course valued at R2 999 (This will be relevant later on). On July the 16th I still haven’t heard anything regarding payment and sent a WhatsApp to Mr H****n about an update. The message was ignored, not even read. On July the 22nd I went to the Sheriff’s office in Centurion to send an letter of demand. I could not be assisted because they do not take payment on site. Went back on the 23rd with proof of payment (R300) and letter of demand. The letter was delivered on the 30th of July and School of Life had 14 day to respond or pay. WhatsApp message from the 16th of July was later read that day. Letter of demand was ignored, there was no response by the 12th of August. I e-mailed Mr B***y S*****e. After a few e-mails between me and him on the 12th and 13th I have realised that I am not going to get my money back. He offered me half my money and said that I did not received the promotional online course and had to pay the full amount of R8 098. This is stealing. I cannot see how he can just decide like that to change the amount after I received the promotional offer. Even the special after that one was way less and this amount and this makes no sense at all. He also informed me that I did receive sufficient communication about the continuing of the class because another student send a WhatsApp at 21:55 June 19th about the class starting at 09:00 the next morning. This is so ridiculous that I have no words. Three other students also had no idea about the continuing of the course. By this time I have already cancelled (May the 2nd) way in advance of their 14 day cancelation policy. Mr S*****e said that he will repay me, R500 a moth over the next 14 months. As if I gave him a loan. Ridiculous!! But I was so frustrated by this point that I accepted his offer. He is a liar and a thief and cannot be trusted. By November the 26th I haven’t received any payment or updates form School of Life. I e-mailed Mr S*****e, demanding full payment, even the money he is trying to steal from me. I wanted to know how and why he just decided all of a sudden to change the amount of their course from R1 499 to R8 098. I also notified him that I am going to court and that he will received a summons soon. He ignored the email. In December I went to court to set a date. I received a summons to be delivered to School of Life. I went to the Sheriff and paid R350 to deliver the summons. In January I contacted the Sheriff regarding the summons and was notified that School of Life has moved premises. I checked ther website and social media pages but the old address was still set as their current address. I had to go back to court to get a new summons and set a new date but the court was closed due to Covid-19. I later went back to court but is was now closed due to the changing of new management. I decided to see a lawyer and a lawyers letter was sent to School of Life on the 20th of January 2021, demanding payment by the 28th. School of Life responded on the 29th and stated that they will still honour their agreement regarding payment of R500 per month over the next 14 months. It is now June the 6th and I still haven’t received anything from them. It is very clear that these people cannot be trusted. They are thieves, unprofessional, unethical and dishonest people. I have spent a lot of money to get my money back and still haven’t received my money. Please do proper homework and don’t fall for their image. The look very professional but that is unfortunately not the case.
0 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)