Disgusting and rude service!!!!!

What pathetic service received from this Cape Road pharmacy! I called yesterday and spoke to the pharmacist on duty who refused to give me his name. I have a very sick toddler at home and I was stranded with transport and asked for an inhaler and mask spacer attachment to be delivered to my home. He was in such a rush to get me off the phone and rather told me that he had 5 other customers waiting in line in front of him as if I was asking for a handout!!! I paid for what I got the very same as every other customer does. Upon opening the package there was no mask included as this is specifically what I had asked for knowing that my toddler would not be able to use a mouthpiece as yet to inhale by himself with this product. I called this morning and spoke to the very same person to tell him about this and tried explaining to him that if he had taken the time to actually listen to my initial request then he would've known what to actually say to me. Instead he got annoyed and told me that he had no time to listen to me for half an hour trying to tell him what I wanted because he had other people waiting to help. WTH???? Your service stinks and I will never ever deal with you nor will I ever suggest any of my friends or family make use of your service. You are rude towards customers and didn't even have the decency to apologize and admit that you were very wrong! You rather chose to continue being rude! Disgusting, poor, most pathetic service that I've ever received from a pharmacy in my life before! If you didn't want to help me when I called you as you've moaned saying I wasted your time then you should just have said sorry we can't help you. FINISHED!!! You're a horrible excuse for a person in the medical field who's supposed to be caring and helpful to people in need of medical treatment!